Noor Fatiha

My name is Nur Fatiha Mim. I am an international student from Bangladesh and I have been pursuing my undergraduate degree in Software System Development. 

Childcare Assistant - Sumera's Daycare (Jan ‘24-Present) 

Managed the seamless arrival and departure of children, ensuring safety protocols were followed and maintaining efficient communication with parents and guardians. Facilitated registration processes, maintaining accurate records and ensuring compliance with daycare policies and regulations, responded promptly to inquiries via email and phone, providing clear and helpful information to parents and staff.

Administrative Assistant-Aspira Riverbend Crossing Memory Care(Sep ‘23-Jan’24) 

  Efficiently organized and maintained the appointment calendar for residents and staff, ensuring smooth operations and timely services. Reduced scheduling conflicts by 20% through meticulous planning and coordination. Handled a high volume of inquiries via phone, email, and in-person visits, delivering prompt and courteous assistance to residents, families, and visitors. Demonstrated strong communication skills, effectively addressing concerns and providing accurate information. 

Customer Service Representative-Megamind Plus Study Abroad- Bangladesh (Dec ‘21- Aug ‘23) 

  Efficiently managed incoming calls, emails, and walk-in inquiries as the frontline contact for a study abroad consulting company. Demonstrated strong multitasking abilities by seamlessly handling simultaneous phone calls, emails, and in-person inquiries while maintaining professionalism and attention to detail. Acted as a knowledgeable resource for students seeking information on study abroad programs, guiding them through the application process and providing personalized assistance tailored to their academic and travel needs, contributing to a 15% increase in student enrollment and overall company growth. 

Bachelor of Applied Science - Software Systems Engineering 

University of Regina - Expected 2027