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Scarborough
Nusrat Jahan

Nusrat Jahan

Hard Working

Tourism / Travel / Hospitality

Scarborough, Ontario

Social

About Nusrat Jahan:

A highly skilled energetic and passionate individual with over 4 years experience in customer service and administration. I am looking for a full-time opportunity where I will be able to utilize my strong organization, leadership and administrative skills to successfully meet the needs of customers and organization.

 

Experience

Training and Certificates

  • Smart Serve Certificate
  • Food Handlers Certificate
  • WHMIS
  • AODA
  • First Aid & CPR/AED Level C
  • Ontario Tourism Education Corporation
  • Hootsuite Certification 

 

Professional Experience 

Front Cashier 

The Spicy Grill, Scarborough (March 2022- March2023)

  • Taking customer orders and delivering correctly. 
  • Issuing refunds and counting cash after each shift. 

Cashier & Team Leader 

Pita and Hummus, Toronto. (Oct 2020- March 2022)

  • Supervise and manage staff, which includes setting goals, developing processes, and providing guidance. 
  • Develop and maintain positive relationships with guests and staff.
  • Maintain budgeted labour, beverage and semi-variable costs. 
  • Making sure the efficient use of resources. 

Shift Supervisor 

Tim Hortons, Toronto.  (April 2019- Oct 2020)

  • Oversaw day-to-day restaurant operations. 
  • Training newly hired employees. 

Food Service Worker

Rally Restaurant and Bar, North York. (Sep 2018 – April 2019)

  • Maintained a high level of customer service and satisfaction. 
  • Solved customers' concerns and complaints immediately. 
  • Monitored food quality and safety. 

Big Boys Burrito, Toronto (January 2019- July 2019)

  • Serving food
  • Inventory
  • Communicated clearly and positive with coworkers and management.

 

Education

Hospitality and Hotel/Restaurant Service Management 2018-Present

Seneca College, ON, Canada. 

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