
Nusrat Jahan
Tourism / Travel / Hospitality
About Nusrat Jahan:
A highly skilled energetic and passionate individual with over 4 years experience in customer service and administration. I am looking for a full-time opportunity where I will be able to utilize my strong organization, leadership and administrative skills to successfully meet the needs of customers and organization.
Experience
Training and Certificates
- Smart Serve Certificate
- Food Handlers Certificate
- WHMIS
- AODA
- First Aid & CPR/AED Level C
- Ontario Tourism Education Corporation
- Hootsuite Certification
Professional Experience
Front Cashier
The Spicy Grill, Scarborough (March 2022- March2023)
- Taking customer orders and delivering correctly.
- Issuing refunds and counting cash after each shift.
Cashier & Team Leader
Pita and Hummus, Toronto. (Oct 2020- March 2022)
- Supervise and manage staff, which includes setting goals, developing processes, and providing guidance.
- Develop and maintain positive relationships with guests and staff.
- Maintain budgeted labour, beverage and semi-variable costs.
- Making sure the efficient use of resources.
Shift Supervisor
Tim Hortons, Toronto. (April 2019- Oct 2020)
- Oversaw day-to-day restaurant operations.
- Training newly hired employees.
Food Service Worker
Rally Restaurant and Bar, North York. (Sep 2018 – April 2019)
- Maintained a high level of customer service and satisfaction.
- Solved customers' concerns and complaints immediately.
- Monitored food quality and safety.
Big Boys Burrito, Toronto (January 2019- July 2019)
- Serving food
- Inventory
- Communicated clearly and positive with coworkers and management.
Education
Hospitality and Hotel/Restaurant Service Management 2018-Present
Seneca College, ON, Canada.
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