About Olaniyi Olayemi:
I am a support expert with extensive experience with computer network configuration, maintenance, troubleshooting, and procurement. I love learning new things, software and concepts and catch on very quickly.
Having worked in different sectors and achieving successes repeatedly, I long for more challenges and the opportunity to meet and work with amazing teams.
Experience
Assigned by TOPRON CONSULTING INCORPORATED CANADA
Intuit -Turbotax and Reliance Home
02/2023 - Present
Kitchener, ON, Canada
- Provided exceptional customer service.
- Customer issues were resolved in a timely manner through chats, emails, and phone calls.
- Regularly documented customer concerns using a ticketing platform.
- Collaborated with team members to solve customer concerns and ensure customer retention.
- Communication skills, empathy, patience, and timely issue resolution.
- Helped customers with issues installing Turbotax software over the phone to resolve such issues.
- Assisted customers with log in issues and resetting passwords as necessary.
- Member of tier level team that solved customer issues escalated according to various levels of complexity.
- Learnt proprietary software and mastered the knowledge to ensure customers issues are resolved.
TECHNOLOGY PROJECT SITE STAFF
Opal Corporate Ltd
05/2011 - 12/2021
- Handled the design and implementation of IT solutions across the estate development projects handled by the developer.
- Monitored execution of onsite hardware setup and installation.
- Carried out tests or hardware and software setup as installed on site.
- Member of team which handled credential issues for staff members and customers who cannot access their accounts.
- Record keeping.
- Part of the team that set up windows operating systems and configuration of such making ready for use of the staff members.
- Carried out troubleshooting of various hardware components and peripherals like conferencing phones, printer setup, smart tv and networking and smart home programming.
- Project executed using agile methodology.
IT TEAM MEMBER (Network Trainee)
Crane Homes Limited
04/2012 - 06/2014
- Received training and carried out network load balancing with Network Administrator.
- Collected historical cost data to estimate costs for current or future products.
- Determined project objectives, budgets, and schedules by coordinating with clients, consultants, and optimized plans to meet changing conditions.
- Used Microsoft Word and other software tools to create documents, progress reports, and other communications.
- Performed site inspection to accurately assess progress to compare to plans and match against expenditure.
- Set-up and configured hardware routers and configured network connections for node Personal Computers using signal repeaters.
- Involved in site supervision of work being executed.
IT PROCUREMENT OFFICER
Brunel Engineering and Consulting Ltd
08/2006 - 06/2011
Commercial and Government Contractor
- Made purchase orders for computers, router and server equipment (hardware and software required for projects the company was involved in.
- Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Utilized cost estimation systems to document project information, create estimates and revise project costs.
- Carried out comparative analysis of various equipment types and options of same specifications from different suppliers to find advantages and advice management of such. This aided in informed decision making.
- Used various types of costing models to complete and document technical estimates.
Education
Network Technical Support
Conestoga College, Kitchener, ON, Canada 09/2022 - 04/2023
Master Certificate Project Management
British School of Project Management 08/2019
Project Management Professional (PMP)
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