Oleksii (Lex) Oleksiienko

More than 10 years of experience as a result-oriented, knowledgeable account manager with a major emphasis on constant improving development and leadership.

I always aim to be consistent, exceed my goals and provide GOLDEN customer service.

A charismatic individual approach and understanding of customers' psychology help to keep my sales at a high level and to effectively maintain existing customers.

Seeking a challenging full-time account management position in an organization that will effectively utilize my experience and offers an opportunity for career growth.

• Negotiated with the largest customer to expend the volume of works by 50%, resulting in over $470k in additional revenue per year.

• Conducted deep qualification, cold calling, and attended networking events and trade shows, adding 400+ customer leads and potential collaborative partners to company’s contact list.

• Analysed existing processes, gathered insights from the key stakeholders, as a result recommended and facilitated the implementation of Hubspot CRM as well as new agreement processing software which resulted in accelerating the sales processes by 45% and eliminated 1000+ hours of extra workload.

• Developed and maintained lasting relationship with existing and new customers, defined development needs, as well as developed and delivered effective proposals for prospective and existing customers, keeping customer satisfaction rating of 4.8/5.

Sales / Account Manager,
Mar 2019–Aug 2021, MMD Smart (communication platform for high quality voice and mobile messaging services), Kyiv, Ukraine/ Tel Aviv, Israel

• Leaded new department “Enterprise SMS” with the team of 2 account managers.
• Managed more than 40 accounts, including 7 key accounts with daily SMS volumes over 1million messages.
• Introduced to our company more than 30 customers.
• Optimized the processes by setting up the HubSpot CRM, which ultimately improved the productivity by 65%.
• Retained 8 key customers by being responsible for resolving issues of “difficult” customers, which over all allowed to improve our customer satisfaction rating by 25%

based on a feedback survey results.

Key Account Manager, Feb 2017– Mar 2018, Unicheck (cloud-based plagiarism detection software), Kyiv, Ukraine

• Negotiated with heads of universities, heads of school districts, government representatives, resulting in 3 closed deals with major school districts and two Universities.
• Contributed to implementation of company services across all high schools in entire country Belgium, which was the biggest deal closed at that point of time, which made 70% of company revenue.

• Managed the key account of a large school district in California with 500 000+ students. • Worked closely with the service team to meet customer expectations, resulting in annual retention rate 75% exceeding target estimate.

Private Studio Manager, 2011-2016,

Image Corporation
(Celebrity Cruises, Royal Caribbean Cruises), Miami, USA

• Participated in lunching new service across the fleet "The Studio", "Picture This", which gave additional $2-3 millions to annual revenue.

• Provided premium customer service, performed viewings and closed deals on daily basis, exceeding yearly sales targets by more than 200%.

• Developed a workflow and the manual for Private Studio Managers. • Coordinated the team of 29 photographers.

• Worked closely with senior ship management to develop new strategies and approaches.

• Managed outside resources, including vendors, printers, web and interactive sub-contractors.
• Created cruise end summary reports on weekly basis.

Masters Degree in Legal Sciences, 2009

Customs Academy of Ukraine

Junior Specialist Degree in Photography & Videography, 2010

College of Culture and Arts, Kaniv, Ukraine