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Winnipeg
Olesia Kovalchuk

Olesia Kovalchuk

Office Assistant

Administrative

Winnipeg, Manitoba

Social

Services offered

  • Sound knowledge MS Office applications (Excel, Word, OneDrive), email applications and OMS, Power BI, 
  • Attention to detail. Ability to read and quickly absorb a lot of information
  • Client-centric professional with 5 years of experience in Customer Service, Sales and Technical Support
  • Offers exceptional customer service in effectively dealing with complex inquiries, handling high volume of calls and resolving customer complaints in a professional manner, working in chats, processing documentation
  • Excellent active listening and communication skills with strong ability to multi-task, prioritize and manage time effectively; Excellent English, Ukrainian, Polish and Russian skills
Technical support
Office assistant
Customer service
Sales
Approximate rate: CAD$ 16 per hour

Experience

  • Sound knowledge of CRM systems and practices; MS Office applications (Excel, Word, OneDrive), email applications 
  • Attention to detail. Ability to read and quickly absorb a lot of information
  • Client-centric professional with 5 years of experience in Customer Service, Sales and Technical Support
  • Offers exceptional customer service in effectively dealing with complex inquiries, handling high volume of calls and resolving customer complaints in a professional manner, working in chats, processing documentation
  • Excellent active listening and communication skills with strong ability to multi-task, prioritize and manage time effectively; Excellent English, Ukrainian, Polish and Russian skills

Education

  • Handling various administrative tasks, such as creating invoices and maintaining guest records. All programs Microsoft (Word, Exel, Powerpoint) CRM. 
  • Receiving and managing reservations made online and telephonically
  • Verifying guests' payment methods during check-in
  • Assigning rooms to guests and informing them of any specials offered by the hotel
  • Scheduling guest reservations
  • Assisting guests with checking in and out of the hotel
  • Taking calls from guests staying at the hotel as well as external customers
  • Attending any specialized or cross training deemed necessary by upper management

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