Oluwatomi Epetimehin

Possess a bachelor's degree in Management Information Systems, with an adept usage of applications and tools with a proven track record of delivering exceptional service and fostering positive customer relationships. Expertise in implementing customer-centric strategies to enhance satisfaction and loyalty. Strong communication and interpersonal skills to e"ectively engage with diverse customers and cross-functional teams. Use of no-code tools to make the customer experience process seamless and analytical skills using data on excel or powerBI to understand customer needs and feedback.

• Monitor and respond to customer inquiries and support tickets through Freshdesk, ensuring prompt and accurate resolution
• Provide personalized and professional support to customers, addressing their questions, concerns, and technical issues.
• Identify trends and patterns in customer inquiries and feedback to proactively address recurring issues and improve overall customer satisfaction.
• Develop and maintain a knowledge base of FAQs, troubleshooting guides, and best practices to empower customers with self-service options.
• Stay updated on industry best practices and emerging trends in customer support to enhance the overall customer experience.
• Collaborated with teams using strong interpersonal skills and the ability to work cross-functionally
• Use of Airtable and Zappier to create an automated process.
• Use of CRM tools such as Freshdesk and Dynamic 365 to attend to customer issues and inquiries.

Management Information Systems

Covenant University • Lagos, Nigeria

Sep 2011 - Jun 2015