Oudom He

I have two years of hands-on experience in customer service and hospitality, I excel at delivering exceptional service and creating positive guest experiences. I am thrilled about the prospect of joining your company and being part of your team, contributing to your business success. I have obtained the required certification.

Clerk
Ruckledge General Store - Nanaimo, BC
November 2023 to April 2024
• Assist customers by providing excellent customer service, including greeting, answering inquiries, and
finding products.
• I guide customers to find the items they need, ensuring a delightful shopping experience by proactively
offering assistance and promptly directing them to designated aisles. This results in positive feedback.
• I stock supplies overnight at Ruckledge General Store, ensuring the availability of essential items for
customers.
• Gas prices will be adjusted by four cents per gallon on Monday and Wednesday at midnight. To ensure
accuracy, the gas computer will update the price at the fuel pump.
• Provides courteous customer service. I listen to and address complaints, then report to my manager
to restore customer confidence.
• I maintain the cleanliness and organization of Ruckledge General Store overnight to provide a safe
and pleasant shopping environment.
• Retail merchandising involves product rotation, facing, and creating attractive displays to increase
sales.
• I am skilled in precise inventory management through routine inspections and effective team
coordination.
• Capable of completing tasks efficiently and on time. I am skilled in prioritizing and organizing workflows.
• Perform aisle stockings as necessary.
• Perform and complete various tasks as management requires to contribute to the company's success.
• Work independently with self-motivation and accountability, prioritize workload, and solve problems
with focus and productivity.
Fine Dining Server
Discovery Room - Nanaimo, BC
October 2022 to March 2024
• Operated cash registers and handled cash and credit card transactions with accuracyand efficiency.
• Provided exceptional customer service to patrons, greeting them warmly, answering their questions,
and addressing any concerns or complaints in a prompt and courteous manner.
• Collaborated with colleagues to ensure smooth dining operations, including taking customer orders,
serving food and beverages, and clearing tables in a timely and efficient manner.
• Maintained a clean and organized dining area, including setting and resetting tables, ensuring adequate
supplies were available, and performing cleaning duties.
• Developed strong communication and teamwork skills, working collaboratively with colleagues to
ensure that all aspects of dining operations ran smoothly and efficiently.
• Assisted with training new servers, sharing my knowledge and expertise to ensure that they were able
to provide exceptional customer service and perform their duties effectively.
• Demonstratedstrong time management skills, working efficiently to ensurethat customerorders were
prepared and served promptly and accurately.
Clerk
Nicol street shell - Nanaimo, BC
March 2022 to November 2022
• Assistedcustomers by providing excellent service, including greeting, addressing inquiries, and offering
guidance to personalized products if needed.
• Managed cash transactions and operated point-of-sale systems. Processed payments and promptly
issued receipts when required.
• Workedcollaboratively with colleagues to ensure that all store operations ran smoothly and efficiently,
including assisting with restocking and helping with customer inquiries.
• Restocked shelves and organized merchandise to maintain a visually appealing and well-stocked store
environment,contributing to increasedsales and customer satisfaction.
• Record freezer and refrigerator temperatures in the temperature log to comply with food safety
regulations and maintain optimal storage conditions for perishable items.
• Managedinventory by monitoring stock levels and ordering new merchandiseas neededto ensure
sufficient inventory.
• Providedexceptional customer service by warmly greeting customers, answering their questions, and
promptly addressing any concerns or complaints.
• Maintaineda clean and organized workspace by regularly performing cleaning duties, including
sweeping, mopping, and wiping down surfaces.
Barista
Today Coffee Shop - Phnom Penh
February 2021 to January 2022
• Prepared and served high-quality coffee and espresso drinks, consistently meeting customer
expectations and providing exceptional service.
• Demonstrated strong knowledge of coffee, including different brewing methods, types of beans, and
roasting techniques, providing customers with recommendations based on their preferences.
• Operated and maintained coffee-making equipment, ensuring that all machines were clean, properly
calibrated, and functioning at peak performance.
• Managed inventory by monitoring stock levels and ordering new supplies as needed, ensuring that
coffee and related supplies were always available.
• Worked efficiently and collaboratively with colleagues to ensure that all coffee orders were prepared
and served promptly andaccurately,while also maintaining a clean and organized workplace.
• Developedstrongcustomer service and communication skills, greeting customers warmly, answering
their questions, and addressing any concerns or complaints in a prompt and courteous manner.
• Assisted with training new baristas, sharing my knowledge and expertise to ensure that they were
able to provide exceptional customer service and prepare coffee and espresso drinks to high standards.

Bachelor's in Hospitality Management
Vancouver island university - Nanaimo, BC
August 2022 to Present
High school diploma or GED
Beltei International School - Phnom Penh
January 2015 to December 2021
Associate's degree in English
Austrialia Center for Education - Phnom Penh
March 2016 to April 2020