Parghat Jandu

Hello! I am a dedicated and experienced IT Helpdesk Specialist with a passion for providing top-notch technical support to users. With 7+ years of experience in the field, I have honed my skills in troubleshooting hardware and software issues, resolving network connectivity problems, and assisting users with various IT-related inquiries.

My goal is to ensure that every user receives prompt and effective assistance, allowing them to work efficiently and minimize downtime. I thrive in fast-paced environments, where I can utilize my strong problem-solving abilities and technical knowledge to quickly identify and resolve issues.

• Provided technical support to end-users, addressing hardware and software issues, troubleshooting network connectivity problems, and resolving IT-related inquiries.
• Responded promptly to support tickets, utilizing problem-solving skills to diagnose and resolve issues efficiently.
• Assisted in the implementation and maintenance of IT systems, including software installations, upgrades, and patches.
• Conducted user training sessions to enhance their understanding of IT systems and improve overall user experience.
• Collaborated with cross-functional teams to implement IT projects and ensure seamless integration with existing systems.
• Worked on Windows OS, Mac OS and Chrome OS.

I have a High school Diploma