PARTEEK SINGH

I would like to express my sincere interest in the position you have available. As an accomplished professional with experience maximizing customer satisfaction through customer service initiatives and dynamic team leadership, I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role.

My expertise lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. I have impeccable interpersonal and communication skills that allow me to assist customers with grace in a way that enhances understanding. I always rise above expectations when taking on a position. In addition, those on my team often speak highly of my ability to be consistent and fair in my dealings with both employees and customers. I would love the chance to bring these skills to your organization.

I am confident you’ll find me to be the best candidate for this job. I welcome you to contact me by telephone or email at your convenience to arrange an interview. Thank you for your time.

Sincerely,

Parteek Singh

PROFESSIONAL EXPERIENCE

Customer Service/ Cashier Experience

1. June 2018- December 2018 Subway, Fremont, USA   

2. Customer Service Representative -June 2018- December 2018 Days Inn Hotel, Hayward, US

● Greeting guests upon arrival and making them feel welcomed.

● Administering check-ins and check-outs.

● Assigning rooms and taking care of administrative duties.

● Processing guestpayments.

● Being a source of information to guests on various matters such as transport and restaurant device.

● Diffuse conflicts or tense situations with guests.

3. Circle K (6 months) 4th Street SW Calgary.

● Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

● Used Point of Sale System to record the transactions.

● Resolve customer complaints, guide them and provide relevant information

● Greet customers when entering or leaving establishment

● Maintain clean and tidy checkout areas

● Understand and adheres to all quality standards, formulas and procedures as outlined in Operations manual.

Managerial Experience

1. Food Store Supervisor-    

            Subway, 8311 Fairmont Drive SE Calgary. ( December 2019- Present)-

● Supervise and Co-ordinate activities of staff who prepare and portion food,

● Estimate and order ingredients and supplies.

● Ensure food service and quality control.

● Maintain records of stock, repairs, sales and wastage.

● Prepare and submit reports, Establish work schedules.

● Establish methods to meet work schedules.

● Address customers' complaints or concerns.

2. Retail Store Supervisor

           Mobil Gas Station, 300 Veterans blvd NE Airdrie (April 2021- March 2022)-

● Supervise and coordinate sales staff and cashiers. 

● Training new staff, assigning duties.

● Ordering store merchandise and maintain inventory.

● Handling cash/Debit/Credit transactions and reconciling at the end of day.

● Depositing daily cash to bank.

● Resolving customer complaints and supply shortages.

● Deals with sales representatives.

● Maintain safe and clean working environment.

Security Experience

1. MacCon security services (March 2022- January 2023)

• Providing Safe Environment To Calgary Parkades

• Patrolling on foot and car.

• Removing suspicious individuals from the site.

2. 365 Patrol ( Feb 2023- Present)

• Providing safe environment to truck yards.

• Providing safe environment to corporate buildings.

High school Education- Non-Medical Stream- (2017-2018) Police D.A.V. public school Jalandhar Punjab India  

Diploma- Business administration in BOW VALLEY college.