Paul Lebel

Customer Service Representative and Merchandiser,  Beauty Boutique by Shoppers Drug Mart 

 June 2016-PRESENT 

• Full-time customer service representative responsible for assisting all store clientele with various retail needs while complying with all policies and corporate standards of the business. 

• Continuously successful in completing daily clerical and administrative store responsibilities.

• Microsoft Outlook, Word and Excel are used on a daily basis to communicate with senior management and head office. 

• Responsible for the daily maintenance of electronic client files for all store clientele in compliance with corporate guidelines. 

• Responsible for handling shipments of stock from our various brands. Assessing the stock shipped and merchandising it in the store accordingly while complying with company policies and procedures. 

Highlight of Qualifications:

• Fluent in both official languages.
• Advanced client service skills and extensive experience working in a retail environment as a full-time sales associate and customer service representative. 
• Well established merchandiser in a business environment. Specializing in executing  corporate merchandising/advertising standards on a weekly basis. 
• Seasoned experience with training of new staff in a business environment and working collaboratively with senior managers to maximize daily team productivity.
• Strong interpersonal and communication skills. 
• Extensive experience working in a fast paced shipping/receiving environment within a  business. Handling time sensitive and delicate orders and shipments on a daily basis.
• Familiarity with computers and standard software packages, ie. Word, Excel, Outlook etc.
• Experience working in an office environment performing clerical duties whilst dealing with multiple priorities. 
• Ability to lift boxes weighing up to 35 lbs on a daily basis.
• Dependable and fully available for days, nights, weekends, on-call and overtime, as needed.

Work Experience:

Customer Service Representative and Merchandiser,  Beauty Boutique by Shoppers Drug Mart 

 June 2016-PRESENT 

• Full-time customer service representative responsible for assisting all store clientele with various retail needs while complying with all policies and corporate standards of the business. 

• Continuously successful in completing daily clerical and administrative store responsibilities.

• Microsoft Outlook, Word and Excel are used on a daily basis to communicate with senior management and head office. 

• Responsible for the daily maintenance of electronic client files for all store clientele in compliance with corporate guidelines. 

• Responsible for handling shipments of stock from our various brands. Assessing the stock shipped and merchandising it in the store accordingly while complying with company policies and procedures. 

Visual Merchandiser and Sales Associate, Shiseido Canada

 2015-PRESENT

• Visual merchandiser responsible for the monthly advertising and merchandising standards for Shiseido accounts within Ottawa and Kingston. 
• Part-time beauty retail sales associate responsible for promoting and selling all of Shiseido’s products at retailers such as Sephora, Hudson’s Bay and Shoppers Drug Mart.

Sales Associate, 

Aveda Canada

2011-2012 

• Key-holder and full-time sales associate.
• Responsible for handling monetary responsibilities and overseeing administrative store responsibilities.
• Responsible for promoting and merchandising all store products in compliance with company standards. 

Education:

Graphic Design-Print

Certificate Program

Algonquin College

School of Applied Arts and Technologies

Ottawa,Ontario 

2010-COMPLETED 

High School Diploma 

St. Marks Catholic High School 

Ottawa, Ontario