Pauline Ndungu

I’m a dedicated and detail-oriented professional with five years of experience as a Room Attendant at Radisson Blue. My role involved ensuring the highest standards of cleanliness and organization for guest rooms and common areas, while managing linens and reporting maintenance issues. I thrive in fast-paced environments, balancing multiple tasks with a keen eye for detail. My background includes a BSc in Medical Lab from JKUAT, which has honed my analytical and organizational skills. I’m also a Certified Customer Service Representative, reflecting my commitment to excellent guest interactions. I’m passionate about creating exceptional guest experiences and am excited to bring my expertise in housekeeping and customer service to a new challenge. Outside of work, I enjoy exploring local events and staying active, which helps me maintain a balanced and focused approach to my professional life.

I have five years of experience as a Room Attendant at Radisson Blue, where I specialized in maintaining high standards of cleanliness and organization in guest rooms and public areas. My responsibilities included meticulous cleaning, restocking linens and amenities, and managing room status records. I worked closely with the housekeeping team to meet deadlines and ensure seamless guest experiences. My background also includes proficiency in housekeeping management software and a certification in customer service, equipping me with strong organizational skills and a commitment to exceptional guest interactions.

I hold a Bachelor of Science in Medical Laboratory Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT). This education provided me with a solid foundation in analytical skills, attention to detail, and meticulous record-keeping, which are highly transferable to roles in housekeeping and customer service.