Pearl Fernandes

I am a go getter , ambitious ,fast learner and  will give my 100 percent to any task at hand 

West End Diagnostic Imaging Associates, Toronto, ON  

Front Desk Executive                                                                          May 2018 – January 2020

• Greeted, Scheduled and assisted patients and visitors. Answered and routed calls, booked appointments.
• Called, confirmed and prepped patients for appointment. Confirmed receipt of patient reports to the Doctors/Clinics in a timely manner.
• Support the manager in managing administrative tasks, such as email follow-up, calendar, expense account.
• Handled billing and invoice processing on a weekly basis. Mailing, Faxing, Handling petty cash and Inventory Management

Emirates Airlines, Dubai, UAE 

Senior Accounts Assistant                                                                 November 2015 – April 2018

• Conducted daily follow up on the collections from clients for overdue payments and accounts by telephone and email with escalations to senior management in case of no response.
• Develop and maintain relationships with customer accounts and champion Emirates Airlines receivable policy.
• Provided invoices and statement of accounts to clients as and when requested.
• Responded to queries raised on a daily basis from staff, other finance sections or external clients (such as debtors) as appropriate, investigating queries where necessary to ensure a prompt and accurate response.
• Released the credit buffer to clients, whose payments have been received on a periodic basis, updating the system with the temporary limit in order to facilitate further business.
• Work with internal departments to pro-actively troubleshoot payment issues (i.e. invoicing, pricing, product/service issues) – and be the liaison when engaged by the customer directly.

Gokaldas Exports Pvt. Ltd., Bangalore, India

Executive Costing                                                                                                March – July 2015

Executive Assistant                                                                         March 2014 - February 2015

• Prepared and analyzed daily and monthly reports for the Deputy COO, assisted in Factory Visits on a weekly basis and prepared reports and observations.
• Planned and scheduled appointments and meetings and prepared Minutes of the meetings.
• Prepare for and attend various meetings, including those of the Management Committee; take notes and take charge of related follow-ups. 
• Booked Flights and Hotel Stay for the COO’s official and personal visits
• Handled office administration, attending phone calls, handling incoming mails and filing

Al Futtaim Pvt. Ltd,Dubai , UAE

HR Analyst                                                                                                March 2012 – Dec.2013

• Conducted joining formalities; corporate induction for new hires  i.e (from Technicians, Assistants, Executives, Analysts)
• Processed Visa application for successful candidates and coordinating and follow up with the Immigration team for work visas and executed hiring action in SAP (PRT ECC6 Production) with the generation of employment number, updated new hire’s details in SAP on case by case basis
• Prepared Probation confirmation Reports and Confirmation Letters

HR Associate                                                                                                  Oct.2010 – Feb. 2012

• Attended and assisted to calls basis with regards to the employee general queries and issues
• Verified the employee master data in order to assist in processing loans (HRA, Electronic, Air Travel etc,)
• Prepared Salary Certificates and Confirmation Letters as per employee request

MBA in Accounting in Finance

BCOM in Accounting in Finance