
PELAGIE ANDRIANASOLO
Customer Service / Support
Services offered
Versatile and resourceful, I adapt very quickly.
Experience
With differents agencies: Integrate content into the company's website;
Prepare and schedule newsletters and weekly quizzes (MailChimp, SurveyMonkey);
Update the various publications and information; Integrate blogs, advertisements and website promotions; point advertising images to the right links;
Integrate Landing-pages according to the models provided;
Prepare team training documents;
Edit, add content and forms;
Prepare landing pages for new clients;
prepare mockups with Adobe XD or Figma;
Integrate content in HTML, CSS, JavaScript;
Adapt websites to Desktop and Responsive;
Realize Responsive Design of the website, and SEO referencing (search engines);
Manage the integration of site content (text and images) as well as newsletters;
Realize Design and logos, favicon for printing;
Integrate models of different websites in HTML, CSS and interaction in JQuery;
Update plugins and web pages (Dreamweaver, Wordpress).
Fédération Desjardins: Process change requests in business accounts;
Make outgoing calls to members to ensure quality of service;
Generate membership documents and send them to members;
Welcome customers, inform them, manage appointments with advisers;
Carry out investment transactions;
Verify fund transaction signatures
Education
Attestation of Collegial Studies in Webmaster, Quebec;
Multipurpose stopover and travel agent training certificate, France;
Diploma of Advanced Higher Studies (D.E.S.A) in Tourism, Madagascar
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