Peter Abutu

Results-oriented operations manager with over 6+ years of experience driving improvements to impact bottom-line success across hospitality, travel tech, cloud kitchen and mobility Fintech start-up/scale-up technology sector. Confident in my ability to manage cross-functional teams in the ever-fast- space technology sector. Committed to continuous improvement and impacting team success. 

Central Operation Manager, Moove Operating Co | Dubai, U.A.E            December 2021 – February 2024

As Central Operations Manager at Moove Operating Co. I optimized global operations, reducing inefficiencies by 25% within 6 months, leading to a $200,000 cost-saving initiative. Leveraging innovation and collaboration, I facilitated a 20% increase in vehicle ownership opportunities, driving sustainable growth and economic empowerment for entrepreneurs.

• Spearheaded crisis management as lead operations Manager, swiftly delegating tasks to mitigate operational risks in a high-pressure market environment resulting in a 30% reduction in vehicle churn rate and a 15% improvement in pick-up rate within 15 weeks.
• Orchestrated the operational turnaround initiative, successfully reassigning about 500 UBER vehicles back on the road within 8 weeks, yielding a revenue of $8.1 Million.
• Authored 3 strategic brand revitalization projects, enabling Moove to realign product offerings with target markets, resulting in a monthly savings of $200, 000. 
• Project-managed business launches in Dubai, London, and Cairo, driving a 20% revenue increase and expanding the company's global footprint.
• Drove the $1 Million Global Office renovation project, enhancing employee comfort and reinforcing the company's global branding image.

Head, Brand Onboarding | Operation Manager, Kitopi | Dubai, U.A. E      October 2019 – November 2021

As Brand Onboarding/Operations Manager at Kitopi, streamlined integration of diverse culinary brands, leveraging technology to enhance scalability, resulting in a 25% increase in order processing efficiency and a 20% improvement in customer satisfaction ratings with leading food service aggregators.

• Expanded brand portfolio to 100 international brands within 12 months by strategically launching renowned names like Papa John's, Pizza Express, and Applebee's in key locations. 
• Conducted comprehensive due diligence on acquisition brands, analyzing financial, operational, and legal factors to mitigate risks and optimize opportunities. This resulted in a 20% increase in successful acquisitions and a 15% reduction in post-acquisition integration time, enhancing overall operational efficiency.
• Demonstrated cross-functional integration leadership by overseeing acquisitions totalling $15M, coordinating diverse teams, and driving revenue growth by 10% through seamless integration.
• Identified and rectified operational inefficiencies, yielding over $2M in cost savings within the initial 6 months post-acquisition.
• Optimized brand positioning for revenue generation, achieving a 70% profitability rate across the brand portfolio while ensuring smooth transfer of personnel, processes, and systems into the existing ecosystem. 

Hospitality Key Account Manager, TinkLabs | London, United Kingdom               June 2018 – June 2019

As Key Account/Operations Manager at TinkLabs, I foster key relationships and optimize operations, integrating our technology platform to empower global travellers, ensuring seamless exploration of the world.

• Drove 15% revenue growth through strategic partnerships and client retention efforts while achieving a 95% customer satisfaction rating by proactively addressing client needs and resolving issues. 
• Reduced processing time by 20% and lowered operational costs by 30% through simplified workflows and innovative solutions by Implementing technology platforms to enhance productivity and enable seamless customer experiences.
• Expanded market reach and increased business growth by 20% through the cultivation of strategic partnerships and Negotiated vendor contracts resulting in $500,000 annual cost savings while maintaining service quality.
• Increased repeat business and referrals by 25% through the development of long-term client relationships while Acting as the primary point of contact for clients, ensuring prompt resolution of inquiries and issues.
• Mentored operations team, fostering a culture of collaboration and accountability, resulting in a 20% improvement in employee satisfaction and retention by Implementing training programs to enhance team skills and knowledge, driving operational excellence.

Master of Business Administration, University of Gloucestershire, United Kingdom.        In View (2024)

Advanced Diploma in Management for Hospitality, Institute of Hospitality, United Kingdom         2018

Bachelor of Engineering in Mining Engineering, Federal University of Technology, Nigeria.           2012