Peter Grande

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

ItsPeterGrande

Self- Employed Digital Marketing Manager | March 2018 - Present (5 Years)

• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
• Responsible for overseeing multiple large-scale accounts at one time.
• Assisted clients in achieving/exceeding sales goals through various means of marketing (including, but not limited to, Facebook and Google advertisements, influencer partnerships, daily engagement on social media platforms and print campaigns).
• Managed content strategy, creation and marketing for clients in a variety of industries (including both photo and video content, as well as custom-made graphics).
• Offered 360 business solutions to clients, from brand development and website construction to event management and digital marketing.
• Acted as a liaison for clients when dealing with customer inquiries/complaints that were submitted via online channels (ie., Google Business, Instagram, Facebook, etc.).
• Continually maintained and improved company's reputation and positive image in markets served.

TULA Skincare

Brand Representative | September 20202 - Present (8 Months)

• Provided sales and education support to 10+ Sephora stores across the GTA.
• Maintained strong/positive relationships with brand partners/store management.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Consistently achieved daily/weekly/monthly sales goals through clienteling while in store.

Sephora

Full-Time Skincare Consultant | October 2021 - August 2022 (10 Months)

• Met/exceeded sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
• Provided undivided support to brand partners through sales support during events and key focuses.
• Fostered friendly, warm, and exceptional customer experience.
• Consistently provided results-based solutions to clients through understanding their needs and introducing them to the best possible solution available.
• Supported management team with brand updates, inventory counts and stock management/organization.

Kiehl’s Since 1851

Key Holder/Assistant Store Manager | February 2016 – September 2018 (2.5 Years)

• Opened store at Toronto Eaton Centre.
• Oversaw store operations by counting cash drawers, reviewing business needs, and supervising staff.
• Expected to hit personal sales goals and support store in achieving overall sales goals, while maintaining adequate KPI’s and strong customer relations.
• Resolved customer complaints and facilitated conflict resolutions.
• Mentored new sales associates to contribute to store's positive culture.
• Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
• Took part in quarterly inventory counts and was responsible for always maintaining adequate store stock levels.
• Other duties included tasks such as organizing/hosting in-store events, maintaining a strong client roster and organizing philanthropic/community related endeavours, all in support of the company mission and key marketing initiatives as set out by home office.
• Regularly supported head office marketing team by assisting with the creation of social media content, as well as through initiating/executing local influencer collaborations.

WORLD Hair & Skin

Salon Manager/Sales Representative | April 2014 – November 2015 (1.75 Years)

• Managed cash flow, business transactions, banking, and accounting processes.
• Tasked with creating/maintaining staff schedules, as well as customer appointments.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Oversaw salon marketing initiatives, including tasks such as event organization, online advertising and customer acquisition.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Pitched products and services to potential wholesale customers, securing new deals and sales opportunities.
• Utilized sales techniques to build customer interest and close sales.

Dante Alighieri Academy – High School Diploma (2010)