
Pirapa Kethees
Customer Service / Support
Services offered
I am looking customer relation job opportunity in the GTA areas.
Experience
Can Lanka Immigration Service Inc., Mississauga, ON January 2014 – Aug 2025
Customer Relation Officer
- Collect the potential client for retain
- Follow up with client each transaction
- Achieved the target within the time frame
- Prepare the immigration files and draft submission letters
- Assist to In house Regulated Canadian Immigration Consultant
Ministry of Economic Development, Sri Lanka 2011 – 2012
Monitoring and Evaluation Officer
- Review the M&E process
- Monitor the project impact & output
World University Service of Canada (WUSC),Sri Lanka 2010 -2011
Programme Officer
- Organized the youth program on trade sector
- Linkage on the job training with shareholder
Ministry of Nation Building &Real Estate Development, Sri Lanka 2007 – 2010
Community Mobilization Officer
- Empower the public awareness
- Implement the project and increased the public participation
Save the Children in Sri Lanka, Sri Lanka (INGO)
Project Development Officer
- Provided the soft skills training program for youths
- Initiated public and private partnership for an entrepreneurship
Asian Development Bank, Sri Lanka (INGO) 2004 – 2005
Research Assistant
- Conducted marketing survey for business development
- Wrote the market analysis reports to project head
Education
Herzing College, Toronto, ON, Canada 2013- 2013
- Diploma in Canadian Immigration Consultant with internship
University of Jaffna, Sri Lanka
- Bachelor Degree of Arts in Sociology – Second Lower Class 2000- 2004
- Master Degree of Arts in Public Administration (MPA) – First Class 2009- 2011
- (Equivalent to a Bachelor’s in Sociology, as determined by University of Toronto &World Education Services (WES), Toronto, ON)
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