Piyush Patel

Results-driven professional with extensive experience in customer service and administrative roles. I committed to providing exceptional customer service, resolving complex issues, and maintaining a positive and welcoming environment. Seeking a challenging position where I can utilize my strong communication, analytical, and problem-solving skills to contribute to the success of an organization.

Customer Service Representative | Bared Footwear, Melbourne, Australia | [May 2021 – April 2023]

• Managed inbound/outbound calls, live chat, emails, virtual fittings, social media, and reviews, ensuring exceptional customer service on every channel.
• Demonstrated exceptional product knowledge, providing personalized assistance with fitting and style inquiries of Footwear.
• Resolved complex customer issues by collaborating with relevant departments.
• Met personal KPIs while maintaining a "Yes We Can" attitude and fostering customer satisfaction.
• Developed excellent phone manners, verbal and written communication skills, ensuring effective and clear communication with customers.
• Displayed resilience, reliability, and accountability, consistently meeting expectations in a dynamic work environment..
• Utilized Salesforce and Inside by Powerfront, along with other CRM platforms, to enhance customer interactions and streamline processes.

Administrative Assistant | Australian Institute of Professionals (AIP), Melbourne, Australia |

[Jan 2019 – May 2021]

• Created a welcoming and positive environment as the Receptionist and Student Services Officer, providing exceptional customer service to students, staff, and visitors.
• Responded to inquiries via phone, email, and in person, offering accurate information and guidance.
• Managed front desk operations, including answering calls, distributing mail, and maintaining office supplies.
• Maintained student information in the student management system (TEAMS), ensuring data accuracy and confidentiality.
• Coordinated student registrations, enrolments, and administrative tasks such as issuing student letters and ID cards.
• Assisted in scheduling appointments, meetings, and events, facilitating efficient time management.
• Supported the admissions team during student intake periods, contributing to a smooth enrollment process.
• Maintained meticulous records and databases, adhering to data protection and confidentiality protocols.
• Handled student concerns and complaints, escalating issues as necessary to ensure timely resolution.
• Collaborated with faculty members and various departments, fostering effective communication and coordination.

Education:

• Bachelor's Degree obtained in 2011.