Pooja Dongre

Experienced Store Manager with 4 years of proven record of driving sales, enhancing customer satisfaction, and optimizing operations. Skilled in leadership, communication, and strategic planning. Proficient in financial management, team development, and problem-solving. Recognized for creating customer-centric environments and achieving business goals.

Mango, Vaughan Mills

Interim Store Manager

September 2023 - Present

• Achieved consistent sales growth, surpassing targets through effective merchandising and sales strategies.
• Introduced cross-selling and upselling initiatives, contributing to increase in average transaction value.
• Analysed sales data to identify trends and opportunities, implementing targeted marketing and promotional campaigns.
• Proven track record of exceeding sales targets, optimizing operational efficiency, and enhancing customer satisfaction.
• Skilled in strategic planning, staff development, and implementing effective retail strategies.

Mango, Vaughan Mills

Assistant Manager

August 2023 – September 2023

• Successfully increased store sales by through strategic merchandising and effective sales techniques.
• Implemented inventory management strategies that reduced stock shrinkage.
• Introduced employee training programs that led to improvement in customer service satisfaction scores.
• Streamlined daily operational processes, resulting in a reduction in operational costs.
• Conducted regular performance reviews and provided constructive feedback to team members to enhance their skills.
• Led by example, consistently demonstrating a strong work ethic and dedication to achieving store objectives.

RW & Co, Vaughan Mills

Assistant Manager

Jan 2023 – August 2023

• Worked closely with management, fellow keyholders, and team members to achieve store objectives and maintain seamless operations.
• Consistently exceeded sales targets by utilizing product knowledge and suggestive selling techniques to maximize revenue.
• Demonstrated exceptional customer service skills by resolving customer inquiries, complaints, and issues in a professional and courteous manner.
• Maintained a high level of customer satisfaction, resulting in increased repeat business and positive online reviews.

DMart, India

Assistant Manager

April 2021 – December 2022

• Demonstrated ability to effectively manage a team of employees, including hiring, training, and performance evaluations.
• Implemented scheduling strategies to optimize staffing levels during peak hours and reduce labor costs.
• Proficient in maintaining accurate inventory levels through regular stock checks, minimizing out-of-stock situations, and reducing overstock.
• Implemented inventory control measures to minimize shrinkage and loss.
• Assisted in the development and management of the store budget, ensuring fiscal responsibility and cost control.
• Identified areas for cost savings without compromising service quality.

Zara, India

Fashion Associate

November 2020 – April 2021

• Proven track record of delivering exceptional customer service, building strong relationships with clients, and ensuring a positive shopping experience. Skilled in actively listening to customer needs, offering personalized recommendations, and resolving any issues or concerns.
• Demonstrated ability to meet and exceed sales targets by utilizing persuasive selling techniques, suggesting complementary items, and upselling higher-end products. 
• Skilled in driving sales through cross-selling and add-on sales strategies.
• Proficient in identifying opportunities to upsell and cross-sell products, enhancing the overall customer experience and maximizing sales revenue.

Post Graduation                                                                             Jan 2023 - Aug 2023

Durham College