Prabakaran Renganathan

PROFESSIONAL SUMMARY

Experienced IT professional with a strong background in technical support, incident management, and production environment maintenance. Skilled in troubleshooting, system monitoring, and providing day-to-day support for critical IT infrastructure. Adept at using various monitoring tools, including ServiceNow, Tivoli, and Remedy. Proficient in Oracle SQL, UNIX, and supporting a wide range of mainframe products. Holds Oracle 11g SQL and ITIL V3 certifications. Focused on providing high-quality technical support to ensure the seamless operation of production systems and reduce downtime.

SKILLS

• Technical Support: Incident Management, Issue Resolution, Troubleshooting, On-Call Support
• Operating Systems & Databases: Oracle SQL, UNIX, Linux, z/OS
• Monitoring Tools: Tivoli, Remedy, ServiceNow, Autosys
• Mainframe: NETVIEW, TWS/OPC Batch Scheduler, Change Man, CA-View
• Virtualization: VMware vSphere, VMware vCloud
• ITIL: Incident Management, Change Management, Service Desk Support
• Batch Management: Batch Monitoring, Process Automation, Scheduling

KEY CERTIFICATIONS

• Certified Oracle 11g SQL
• Certified ITIL v3

PROFESSIONAL EXPERIENCE

Production Technical Support
Taylor Farms, Canada
May 2024 - Present

• Provide technical support for production environments, including monitoring and troubleshooting issues in live production systems.
• Identify, diagnose, and resolve technical issues across hardware, software, and network components.
• Perform regular checks and maintenance of production machinery, ensuring system stability and minimal downtime.
• Collaborate with cross-functional teams to ensure smooth workflows and system integrations.
• Implement patches, updates, and system enhancements to improve performance and reduce incidents.
• Accurate logging of machine performance, production output, and quality checks.

IT Support Engineer
Go Tech Enterprises, India
July 2022 - October 2023

• Delivered technical support for production databases and UNIX environments, ensuring high availability and operational efficiency.
• Monitored system performance and responded to critical application and infrastructure alerts.
• Executed SQL queries and scripts for troubleshooting, data extraction, and system diagnostics.
• Assisted in the implementation and testing of new ServiceNow applications to streamline support processes.
• Actively participated in on-call support, resolving urgent production issues to minimize downtime and business impact.
• Maintained VMware vSphere environments, supporting over 40 virtual machines across the organization.

DC Infrastructure Analyst
IBM Singapore 

Feb 2019 – May 2022

• Delivered L1 production support for batch and ATM operations, including monitoring and incident resolution.
• Utilized mainframe tools such as z/OS, TWS/OPC, and CA-View to track and resolve system exceptions.
• Coordinated with application support teams to execute recovery actions and restore service during critical incidents.
• Monitored ATM and batch systems, escalating and acting on issues to ensure service availability.
• Developed and executed Standard Operating Procedures (SOPs) for handling IT incidents and operations.
• Managed data center tools like DCIM to monitor infrastructure health and performance.

Production Support
Cargoport Pte Ltd, Singapore
June 2015 – Jan 2019

• Provided L1 support for production applications, ensuring issue resolution within established SLAs.
• Troubleshot application issues, using Oracle SQL and UNIX scripts to diagnose and resolve batch-related problems.
• Utilized Tivoli and Remedy to monitor batch jobs and track incidents through resolution.
• Implemented patches, fixes, and new releases to improve system performance and enhance functionality.
• Communicated regularly with end users to resolve technical issues and provide timely support updates.

IT Support
Cargoport Pte Ltd, Singapore
June 2010 – May 2015

• Installed, configured, and supported computer hardware, software, systems, and networks for internal users.
• Monitored system performance and resolved technical issues promptly to ensure continuous operations.
• Provided end-user support, troubleshooting hardware/software issues, and assisting with system setup.
• Managed user accounts and permissions, ensuring secure and efficient access to company resources.

Conducted testing and evaluation of new technologies to improve company IT infrastructure

Master of Computer Application