Prabhmeet Singh
Customer Service / Support
Services offered
I am a proactive and adaptable professional with a knack for innovative design and network solutions. My exceptional communication skills shine in customer service and technical support, complemented by a profound understanding of network infrastructure. Proficient in analyzing, planning, designing, installing, and optimizing computer networks. Eager to learn and engage in global initiatives, I am open to collaborations with emerging businesses and IT organizations, particularly in online services and event management.
Experience
Junior Network Administrator
Khanna IT Solutions – Khanna, Punjab, India
June 2021 to November 2022
- Collaborated with technical teams in a 24/7 operational environment to ensure high system uptime.
- Swiftly responded to incidents, managing outages and performance alerts, with efficient issue escalation.
- Provided comprehensive IT support across multiple platforms, resolving issues related to hardware, software, and networking.
- Managed the onboarding of new hires, setting up accounts, deploying workstations, and conducting user training.
- Oversaw routine network health checks and server monitoring, and maintained IT equipment inventory.
- Administered Microsoft Active Directory and developed a web server for the HR department.
- Maintained and optimized network performance through diligent management of switches and routers.
Education
Diploma in Information Technology Services
Southern Alberta Institute of Technology
January 2023 to April 2024
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