beBee background
Professionals
>
Technology / Internet
>
Windsor
Pradeep Kumar

Pradeep Kumar

ServiceNow Business Systems Analyst

Technology / Internet

Windsor, Ontario

Social

About Pradeep Kumar:

  • Worked on ITOM, and ITSM modules like Incident management, Problem management, Change Management, Knowledge Management, Service request management, and Configuration Management Database (CMDB) in ServiceNow.
  • Created and customized dashboards, reports, and email notifications.
  • Experienced in handling Third Party Integrations and MID Server Installations with ServiceNow.
  • Delivered a continuous improvement project which generated a savings of 1600 hours/ year to the project.
  • Experienced working with Third-party vendors, Business Partners and Stakeholders.
  • Worked in an environment with multiple application scopes managed through Domain separation.
  • Collaborated with the Engineering and support team to identify opportunities for improvements and creation of the Knowledge articles.
  • Technical expertise in System Definition, Domain Separation, Access Control Rules (ACLs), UI Forms, UI actions, SLAs, Notifications, Web services, and Business Rules.
  • Created, maintained, and enhanced team dashboards and analytics for reporting.
  • Worked on ITOM modules covering CMDB, Discovery requests, Service Mapping, MID server Installations, Identification and Reconciliation Engine (IRE), and third-party integrations through Service Graph Connectors into ServiceNow.
  • Managed CMDB reporting metrics Completeness, Compliance, and Correctness to ensure the accuracy of the CMDB Health.

Experience

  • Worked on ITOM, and ITSM modules like Incident management, Problem management, Change Management, Knowledge Management, Service request management, and Configuration Management Database (CMDB) in ServiceNow.
  • Created and customized dashboards, reports, and email notifications.
  • Experienced in handling Third Party Integrations and MID Server Installations with ServiceNow.
  • Delivered a continuous improvement project which generated a savings of 1600 hours/ year to the project.
  • Experienced working with Third-party vendors, Business Partners and Stakeholders.
  • Worked in an environment with multiple application scopes managed through Domain separation.
  • Collaborated with the Engineering and support team to identify opportunities for improvements and creation of the Knowledge articles.
  • Technical expertise in System Definition, Domain Separation, Access Control Rules (ACLs), UI Forms, UI actions, SLAs, Notifications, Web services, and Business Rules.
  • Created, maintained, and enhanced team dashboards and analytics for reporting.
  • Worked on ITOM modules covering CMDB, Discovery requests, Service Mapping, MID server Installations, Identification and Reconciliation Engine (IRE), and third-party integrations through Service Graph Connectors into ServiceNow.

Education

Masters In Engineering

Professionals in the same Technology / Internet sector as Pradeep Kumar

Professionals from different sectors near Windsor, Ontario

See professionals near Windsor, Ontario

Other users who are called Pradeep

Jobs near Windsor, Ontario

  • Esra Supplies Inc.

    taxi dispatcher

    1 week ago

    Esra Supplies Inc. Leamington, Canada Plein temps

    Education: · Expérience: · Education · Secondary (high) school graduation certificate · Tasks · Ensure proper functioning of equipment · Light cleaning duties · Maintain work records and logs · Monitor personnel workloads and locations · Provide customer service · Advise vehicl ...

  • Mucci Farms Inc

    Quality Inspector

    3 weeks ago

    Direct apply
    Mucci Farms Inc Kingsville, Canada

    **Title**: Quality Inspector · **Reports to**: Quality Manager · **Based at**: Kingsville, ON · **Type of Employment**: Full time, permanent, 6-days a week, Monday to Saturday, steady afternoon shift or and potentially extended hours depending on workload and priorities; which co ...

  • V2Soft

    Validation Engineer

    2 weeks ago

    V2Soft Windsor, Canada Contract

    V2Soft () is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true par ...

See jobs in Windsor, Ontario