Pradeep Kumar
Technology / Internet
About Pradeep Kumar:
- Worked on ITOM, and ITSM modules like Incident management, Problem management, Change Management, Knowledge Management, Service request management, and Configuration Management Database (CMDB) in ServiceNow.
- Created and customized dashboards, reports, and email notifications.
- Experienced in handling Third Party Integrations and MID Server Installations with ServiceNow.
- Delivered a continuous improvement project which generated a savings of 1600 hours/ year to the project.
- Experienced working with Third-party vendors, Business Partners and Stakeholders.
- Worked in an environment with multiple application scopes managed through Domain separation.
- Collaborated with the Engineering and support team to identify opportunities for improvements and creation of the Knowledge articles.
- Technical expertise in System Definition, Domain Separation, Access Control Rules (ACLs), UI Forms, UI actions, SLAs, Notifications, Web services, and Business Rules.
- Created, maintained, and enhanced team dashboards and analytics for reporting.
- Worked on ITOM modules covering CMDB, Discovery requests, Service Mapping, MID server Installations, Identification and Reconciliation Engine (IRE), and third-party integrations through Service Graph Connectors into ServiceNow.
- Managed CMDB reporting metrics Completeness, Compliance, and Correctness to ensure the accuracy of the CMDB Health.
Experience
- Worked on ITOM, and ITSM modules like Incident management, Problem management, Change Management, Knowledge Management, Service request management, and Configuration Management Database (CMDB) in ServiceNow.
- Created and customized dashboards, reports, and email notifications.
- Experienced in handling Third Party Integrations and MID Server Installations with ServiceNow.
- Delivered a continuous improvement project which generated a savings of 1600 hours/ year to the project.
- Experienced working with Third-party vendors, Business Partners and Stakeholders.
- Worked in an environment with multiple application scopes managed through Domain separation.
- Collaborated with the Engineering and support team to identify opportunities for improvements and creation of the Knowledge articles.
- Technical expertise in System Definition, Domain Separation, Access Control Rules (ACLs), UI Forms, UI actions, SLAs, Notifications, Web services, and Business Rules.
- Created, maintained, and enhanced team dashboards and analytics for reporting.
- Worked on ITOM modules covering CMDB, Discovery requests, Service Mapping, MID server Installations, Identification and Reconciliation Engine (IRE), and third-party integrations through Service Graph Connectors into ServiceNow.
Education
Masters In Engineering
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