Preet kaur

An enthusiastic and results-oriented financial advisor in leading financial institution through financial ups and downs. Poised to leverage exceptional leadership skills with experience of 5 Plus years, in managing financial service organizations to ensure compliance and lead teams to deliver profitable solutions to clients consistently. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.

Tandia Credit Union                                                                                                                June 2023- Present 

Member Solution Associate, Acton ON 

• Serving members in various financial aspects such as lending, deposit services, policies and legalities regarding lending and daily banking functions 
• Always searches for sales opportunities, being more active in order to achieve individual sales and profitability goals 
• Reaching out to realtors and referral sources identified through the creation of national partnerships and creates local partnerships to lead client and realtor discussions and sell real estate lending products and insurance that meet the Credit Union’s mortgage growth and profitability objectives 
• Assisted with the implementation of targeted marketing programs, promotions, and other initiatives. 
• Always focused on opportunities to expand network by obtaining referrals from existing relationships. 
• Acted as a customer advocate during application and processing activities as most of the clients or members are not that knowledgeable so in order to provide them appropriate guidance and assistance 
• Provided marketing, event coordination, and general administrative support to maintain positive and ongoing contact with their broader referral network 
• Delivered exceptional customer service that builds trust through expertise, responsive service, and support 

Being Self-managed developing new business in a fast-paced, competitive market with excellent interpersonal, communication, customer service, networking and relationship management skills for educating and guiding members for their mortgages, personal loans and commercial services along with flexible daily banking options 

Cash 4 You Corporation                                                                                                          July 2021- Oct 2022 

Financial Service Representative, Georgetown ON 

• Assist Business clients with their financial needs, support and guide them with the best suitable loans and services as per there financial circumstances, providing them best service 
• Run the Pre-approval applications for the instalment loans for existing customers as refinance and for new customers along with assessing their eligibility criteria with the assistance of head Office. 
• Manage the branches as beginning from the monthly budgets for expenses to maintaining the existing portfolio, keeping consistent check on the first payment defaults, curing the accounts along with managing the PAR delinquency percentage below the BAR set by the Company 
• Assess financial risk and analyze a business based on applications made by new customers and projections to determine the credit worthiness, process loan applications 
• Plan and prioritize Branch Performance Plans as per the given portfolio targets to achieve monthly, quarterly and manage the branches alone when assigned 
• Converting the inbound calls into sales leads along with other in-branch activities 
• Managing the portfolio for the branch in event of corporate actions like bankruptcy, or consolidation of debt, filing the reports and forwarding to head office for further proceedings and performing the required modifications through internal tools in the company POS for future dealing guidelines for such clients 
• Provide exceptional level of Customer Service- consistently receiving 90% customer receive and follow Telephone Quality Assurance standards 
• Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements as prescribed by organization 

Nova World Group (co-op)                                                                                                    Jan 2020- May 2021 

Project coordinator, Brampton ON 

• Assisted management with the financial performance for 2020 
• Assisted the Finance Department for implementation of new accounting software for better service to the clients through automatic channelization of new leads through CRM for better and frequent contact with the customers with wide reach and consistent feedback 
• Assisted in maintaining standard accounting system and preparing the financial statements for quarterly expense and incomes for managing future budgets 
• Co- ordinate and follow up with the clients for payments and reconcile invoices and prepare reports 
• Assisted the team for marketing and advertisement strategies in relation to the assigned projects, through online 

promotions, email attaching promos such as coupons, additional offers for existing customers 

• Achieve all operating plans, customer/service and financial targets and submission of all the assigned reports on due dates and digital Marketing, advertisement and promotions along with operational efficiency and preparation of reports for assessing the annual sales target 

     Khalsa Motors                                                                                                                     Jan 2015- Dec 2018 

Sales Manager, Nakodar, India 

• Managed the branch with assistance of team, scheduling and assigning the administrative work and expediting work results and achieve growth and hit sales targets by successfully managing the sales team 
• Designed and implemented a strategic business plan that expands company’s customer base and ensure its strong presence along with building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs 
• Resolved or escalated issues to meet customer expectations and ensures funds are advanced in a timely manner and present sales, revenue and expenses reports and realistic forecasts to the management team 
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives 
• Participated in projects and other activities designed to improve the customer experience 
• Focused on client satisfaction and providing appropriate solution to maximize their experience for high retention rate and achieving monthly and quarterly targets for sales 

   Enactus Lambton College.                                                                                                   Sep 2019- Aug 2020 

Volunteer 

Leading a project gave me the opportunity to get people keep going and had experience how to lead team meetings and handle the issues within a team and being part of presentations on Financial Literacy sessions under Enactus umbrella. 

Masters of accounting 

Lyallpur Khalsa college, Guru Nanak Dev University, Punjab, India