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North York
Preeti Kaamra

Preeti Kaamra

tech support

Technology / Internet

North York, Ontario

Social

Services offered

Currently i am working a tech support advisor at kelly connect

Tech support
Customer support
Approximate rate: CAD$ 30 per hour

Experience

WORK EXPERIENCE

Technical Support, Kelly Connect, ON, Canada                                                                                                                                                                    Nov 2023– Present

 

  • Identifying and resolving software issues on Mac, iPhone, iPad, Apple Watch, Apple TV, and other Apple products.
  • Conducted routine system backups and upgrades, significantly improving system reliability and data security.
  • Played a crucial role in diagnosing system faults and errors, leading to a marked reduction in downtime.
  • Lead the implementation, testing, and integration of new IT applications, ensuring seamless adoption and system compatibility.

 

Customer Service Associate, Majorel, ON, Canada.                                                                                                                                                                  June 2023 – Nov 2023

 

  • Provided high-level customer service by effectively addressing inquiries and resolving technical issues, enhancing customer satisfaction.
  • Assisted in the installation of system updates and performed regular data backups and maintenance checks, ensuring optimal system performance.

 

 Senior Analyst, R1RCM, India.                                                                                                                                                                  May 2018 – Aug 2021

 

  • Analyzed healthcare data to optimize IT operations, significantly improving system functionality and efficiency.
  • Undertook regular reviews of the Application Landscape, proposing actionable recommendations that were instrumental in shaping the organization’s IT strategy.

 

   Team Leader, Business Operations & Customer Service, Lenskart.com, India.                            March 2014 – July 2017

 

  • Prepared daily, weekly, and monthly productivity and MIS reports and maintained a dashboard via Tableau.
  • Managed a 15-member cross-functional (product, sales, support) team and coordinated with six Regional Managers toward the successful implementation of the new process.
  • Ensuring that KRA’s and KPIs are achieved.

Education

PGDM - Information Technology Business Analysis-Operations

Conestoga College, ON, CA

May 2021 – Aug 2022

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