Puneet Chohan

Working in the role of an Office Assistant has allowed me to coordinate oral and written client communications between customers and company departments. My ability to exceed client expectations by identifying customer needs beyond their initial inquiry, through technical product knowledge and analyzing their previous order history, has allowed me to establish a meaningful relationship with both our long-term and new clients. This role not only required me to work independently to manage day-to-day tasks, but it also counted upon collaboration with clients to create higher-ticket custom orders. This allowed me to deliver efficient and high-quality work while unsupervised by organizing workload on a priority basis and using multitasking techniques to meet daily goals. Working with Mirage has also taught me the basics of monitoring customer records and innovating new techniques to correct staff mistakes, increasing overall office accuracy and efficiency. 

I would be excited to see how I can apply my current skills to my ventures and how I can contribute to and grow with your company. 

Drafted quotes for clients. Entered and invoiced orders in Sage 300. Processed payments and monitored incoming orders. Informed customers of receipts, prices, and delays. Developed weekly order reports for the CEO. Answered phone calls, handled customer questions, concerns, and complaints. 

High School Diploma from Enver Creek Secondary School.