Purva Desai

Consultant specializing in Customer Experience Transformation, Process Re-engineering, and Technology-enabled Change with a strong track record of delivering measurable business outcomes across ERP ( QAD EE | MFG/PRO ) Healthcare, and Consumer Tech industries. Skilledin process discovery, journey mapping, solution design, and stakeholder engagement to co-innovate with clients and drive transformation initiatives. Adept at leveraging Lean Six Sigma, RPA, Analytics, and Generative AI concepts to design scalable solutions that enhance efficiency, reduce costs, and improve customer experience. Recognized for creating a culture of problem solving and enabling organizations to adopt innovative business processes with confidence.

• Partnered with cross-functional teams and clients to analyze, redesign, and optimize ERP processes, reducing escalations by 20% and driving measurable improvements in customer experience.
• Conducted root cause analysisand process discoveries, translating recurring service challenges into actionable process re-engineering initiatives.
• Co-developed knowledge-sharing and workflow frameworks for QAD EE | MFG/PRO that reduced repeatqueries by 25% and fostered a problem-solving culture within client teams.
• Collaborated with IT, product, and service delivery teams to streamline QAD ERP ( EE ) and financial systems,enabling transformation-driven servicedelivery with SLA compliance.

Conestoga College,Canada – Postgraduate in Predictive Analytics& Project Management

Uka TarsadiaUniversity, India – Mastersof Information Technology