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Edmonton
Qays Magan

Qays Magan

Technical administrator

Technology / Internet

Edmonton, Alberta

Social

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Services offered

Passionate about solving computer issues since youth. Experienced in supporting critical internal infrastructure and applications, focusing on firewalls, network configuration, security policies, and firmware/software updates. Expertise in analyzing, designing, testing, and troubleshooting complex network systems and applications. Quick learner with ability to work with limited supervision.

Technical support
Network configuration
Approximate rate: CAD$ 28 per hour

Experience

TECHNICAL SUPPORT DESK 

Toronto Airport YYZ (NW Airline Now Delta) 

• Analyze and troubleshoot complex queries through all available tools 

• Provide feedback to Production Teams and Product Management 

• Ensure that all customer queries or requests are logged, managed, followed up, and closed 

• Work closely with Product on new releases of the applications including training on the release 

• Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues

Education

FULL STACK DEVELOPER 

Jun 2025 University of Calgary Calgary, AB 

Enrolled 

NETWORK SYSTEM MANAGEMENT 

Jun 2020 CDI College 

CYBER SECURITY SPECIALIST 

Apr 2022 CDI College 

COURSES 

COMPTIA A+ 2023 

CompTIA Online SECURITY+ 2023 

CompTIA CLOUD+ 2023 CompTIA

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