Rachel Esser

My name is Rachel Esser and I am an English and Social Studies teacher with an extensive background in customer service, retail, and interpretive education. 

Freelance Writer/ Writing Coach  October 2018 – Present

Published Writer and Writing Coach

• Developing content based on the specific needs and requests of the client, ensuring multiple drafts and rounds of edits are completed and quality work is produced in a timely manner. 
• Openly communicating with a variety of individuals in both teaching and networking for writing and writing-related contracts. 
• Working with people of all ages to help improve confidence and perseverance in writing, organizing open mic events for sharing written work, and mentoring young students in developing their verbal and written communication. 

Freelance Public Speaker/ Speaking Coach  October 2018 – Present

Public Speaker and Coach 

• Arranging consultations with clients to gather information regarding desired speech content, presenting at a variety of locations in Alberta including Calgary and Innisfail. 
• Designing, writing, and delivering customized speech content to accurately and appropriately address the intended audience, outcomes, and information. 
• Arranging, creating, and facilitating speech learning sessions in order to assist and guide clients in building public speaking skills and confidence in speech development and delivery. 

Calgary Board of Education  May 2021 – Present

Substitute Teacher 

• Implementing lesson plans and facilitating learning for a variety of grade levels and subjects while maintaining professionalism and time management.
•  Managing classes and supervising students during all in and out of class activities while ensuring an inclusive and safe learning environment founded on principles of multiculturalism and diversity. 
• Ensuring all students are engaged and building relationships with students and staff alike. 

Dazzling Princess Parties April 2022 – Present

Character Performer/ Event Entertainer 

• Remaining in character while managing large groups of children and adults with poise and professionalism. 
• Storytelling and performing for large and small groups through active engagement and improvisation based on the foundations of an established character. 
• Taking payments, handling administrative tasks, and preparing activities and costuming for events in a timely and effective manner to ensure smooth transitions and experiences for clients. 

David's Bridal  February 2022 – June 2022

Customer Service Representative/ Retail Sales Associate (Seasonal)

• Partaking in active listening to ensure customer needs and desires are met with personalized customer service resulting in increased customer satisfaction and return visits for future events. 
• Organizing and arranging stock, maintaining displays, and developing an in-depth knowledge of products and services within the store to increase efficiency of customer service and effectiveness of store operations. 
• Maintaining a friendly and professional demeanor with customers and fellow staff and devoting time and attention to each guest to enhance individual experiences and positive workplace culture. 

TELUS Spark June 2021 – July 2022

Science Guide/ Performer

• Assisting and guiding guests through the facility to ensure an exceptional experience and an increased rate of return visits. 
• Going above and beyond to provide personalized moments of discovery, resulting in increased guest satisfaction and positive feedback.  
• Writing and executing programs and performances that are tailored to the specific levels and needs of the intended audience to ensure maximum engagement. 

Dashing Date  August 2020 – October 2021

Online Speed Dating Event Host  

• Planning for and facilitating virtual speed dating events, communicating with guests and management regularly to ensure smooth event flow. 
• Preparing and delivering opening and closing speeches in order to accurately and effectively welcome guests, communicate key information, and ensure safety and comfort of all event participants. 
• Troubleshooting technical issues and problem-solving in complicated and emotional situations in order to achieve client satisfaction, security, and enjoyment.  

The Calgary Zoo April 2018 – August 2021

Customer Experience Guide/ Interpreter 

• Writing and implementing conservation-based programming for over 200 guests at a time. 
• Enthusiastic participation and creation of unique theatrical education programs resulting in a bronze medal award from Interpretation Canada. 
• Facilitating unique, small-group learning opportunities for guests that focus on individual methods of reducing environmental impacts and promoting wildlife and wild places. 

La Senza September 2015 – June 2016

Customer Service Representative/ Retail Associate 

• Providing exceptional customer service to a diverse range of people based on their specific needs and desired outcomes, matching people to the best suited products for their individual tastes. 
• Organizing new stock and arranging aesthetically pleasing displays to entice customers and increase visits to the store. 
• Maintaining professionalism and friendliness while handling customer complaints and busy periods during large-scale sales and events, resulting in increased store revenue and customer satisfaction. 

Bachelor of Education, Elementary September 2016 – May 2020

Mount Royal University

• Cumulative GPA: 3.91/4.0 (Dean’s List, President’s Honour Roll)
• Minor in English 

Bachelor of Arts, English  September 2020 – April 2023

Mount Royal University

• Cumulative GPA: 3.85/4.0 (Dean’s List, President’s Honour Roll)
• Minor in Speech and Creative Writing.