rahul saini

I am a detail-oriented professional who has been consistently praised as proactive by my co-workers and management. Over the course of an 8-year career, I’ve developed a skill set directly relevant to the role you are hiring for, including buyer awareness, customer retail service, distribution management, supply chain, and logistics. I have demonstrated leadership, communication, and analytical abilities in every aspect of my retail merchandiser & buyer role at Tata Group. I invite you to review my detailed achievements in the attached resume for further understanding.

Professional Experience

Nova Scotia Nursing College Registration assistant ( From Aug 2023 to Till date) 

Processes all applications of nurses for registration and licensing.

Determines eligibility for registration and licensing of nurses by ensuring receipt of all required documentation

Interprets NSCN policies to assist in determining the registrant's eligibility.

Provides prompt and reliable information to all NSCN stakeholders including registrants and the general public

Provide clear direction to inquiries of applicants.

Prepares reports from the registration database for various internal and external stakeholders.

GardaWorld Team Lead Hand

(From Dec 2022 to July 2023)

Deliver exceptional service to customers and banks by efficiently and accurately processing currency, coin and other negotiable documents on a daily basis.

Log all the information in the cash processing system accurately

Verify, sort, and balance contents of deposits, envelopes, and shipments received from customers and prepare them for dispatch 

Generate reports and answer inquiries with priority and courtesy

Reconcile payments to ensure the accounting system reflects the correct transactions.

Coordinate with Banks regarding any cash discrepancies. 

CONCENTRIX Customer Service Associate

(Rogers Telecommunications) (From Oct 2022 to Nov 2022)

Handle customer queries, complaints, payments & billing issues under inbound call centre environment.

Deliver exceptional level of customer service by helping customers to locate desired product services.

Explain current offers and promotions as per ongoing marketing strategies.

Maintain records of requests, complaints, resolution and other communication over calls.

TATA GROUP Food Buyer

(Big Basket) (From Oct 2021 to Sep 2022)

E-commerce Buying and Merchandise of Dairy Bakery Category products for North India. 

Meeting with vendors for margin negotiation, product pricing, quality, and product finalization for launching at stores.

Working on MBQ (Minimum Base Quantity) of Dark stores according to their sales for 100% customer satisfaction.

Manage Stock in Distribution Centres as well as retail stores. 

Update ARS (Automated Replenishment Settings) in the system of Dairy Bakery Category to improve the fill rate.

Working on a list of Out of stock SKU's on a daily basis to improve the category availability.

Visiting Dark stores to ensure no issue related to inventory and excess 

FUTURE GROUP Sr. Executive Buyer

(Easyday) (From May 2018 to Oct 2021)

Managing and replenishing the stock in 454 stores of National Capital Region areas of North India.

Coordinate with vendors to deliver the stock on time.

Working on MBQ’s of stores according to their sales.

Update ARS settings in system of different categories for improving the fill rate.

Working on list of out articles on daily basis.

Manage and control inventory at stores as well as in DC.

Air Plaza Retail Holdings Pvt. Ltd. Retail Buyer 

(Vishal Mega Mart) (From June 2016 to May 2018)

Buying & Merchandising for FMCG (Food, Non Food & Staple) category for 30 stores. 

Managing the stock, planning and setting up the new stores, vendor management, marketing activities.

Making attractive offers for the promotions and also check margin leakage by unauthorized discounts/offers.

Benchmarking and business analysis for assortment planning, Promo planning & Vendor management.

Track article wise stocks and replenish accordingly to ensure availability of all SKU’s by coordinating with Vendors, Category Manager, SAP team, Logistics team, commercial team to ensure timely supply of stock at stores.

Xestion Advisor Pvt. Ltd. Retail Auditor

(From April 2014 to June 2016)

Visit stores for retail audit and checking out all the operational activities and stock verification of the Retail stores.

Preparing audit reports and project management report to describe the overall risk involved in it.

Conducting inspection of the cash counters & find out the weaknesses in the accounting records and systems during auditing.

Cross verifying the shelve life of FMCG Products’.

Give recommendation to the management through their audit report discussions.

Study of existing internal controls within an organization, identification of lags and possible loopholes in the system and suggesting an appropriate action for the removal.

Preparation of Detailed Audit Reports.

Implementation of SOP as per company

Education

Master’s in Business Administration in Finance from Kurukshetra University, India

Bachelor’s in Commerce from Kurukshetra University, India