Raisa Ruiz

Over 15 years experience in many different Customer Service related fields.

Merchandising & Visual Display

Decor Prep & Installation, Lazy Wizard Designs, Vancouver BC       September 2022-Present

>prepped and installed Christmas decor for several corporate spaces including Metrotown Mall.

In-Store Merchandising Co-ordinator, Saje Natural Wellness, BC Region             2017 - 2018

➢ Ensure brand guidelines are adhered to across all in-store visual displays by visiting stores daily

➢ Conduct on-site premise reports monthly at each assigned store to ensure maintenance of visual standards

➢ Assist or lead in merchandising setups for new store openings

➢ Play an integral role in managing all timelines and ensuring seamless execution

➢ Work directly with the National Merchandising Coordinator to review all directions, concepts and layouts;

flagging any concerns and requirements at the store level

➢ Plan, focus and execute on multiple priorities and timelines

➢ Review the success and key learning for each display with the National Merchandising Coordinator

Visual Display assistant- Volunteer, So Loki EP release party, Vancouver BC October 2016

➢ assisted in concept, design & execution of visual display elements for local rnb/rap group So Loki for

their EP release party.

Assistant Visual Manager, Free People- Park Royal, West Vancouver BC 2014 - 2015

Merchandiser, Urban Outfitters, West Edmonton AB 2007-2009

➢ Through the presentation and placement of merchandise, create a unique, innovative and inspirational customer

experience encompassing the Company’s lifestyle and brand image, while maintaining all store operations and goals,

resulting in driving sales and ensuring a profitable store.

➢ Partner and support the Store Manager and District Merchandising Manager to analyze business

needs weekly and set the highest standard possible for visual excellence Ensure all merchandising directives and

tasks communicated from Head Office are implemented on a store level

➢ Maintain an open and direct line of communication with the District Visual Manager in order to most effectively

hold a firm knowledge of overall brand direction and focus.

➢ Uphold merchandising standards and ensure that the sales floor is stocked

➢ Assist in merchandising and display projects and take an active participation in floor sets

Coordinating/Managing

Front Desk/Reception, Broadway Wellness, Vancouver BC 2019-2020

➢ Checked customers in & out of appointments, processed payments, overall office maintenance, customer booking

calls, customer service

Communications Coordinator, Sympli, Burnaby BC 2016 - 2017

➢ Streamline communications across company, social media coordination,coordination/management of Toronto

based PR company NKPR, seasonal photoshoot planning, styling, assisting with monthly expenses & invoicing,

coordination between many outside suppliers for printing, consulting, editing, etc.

Admin Internship- Volunteer, THEY Rep & Sugar Studios, Vancouver BC Sept 2013 - Dec 2013

➢ Assisted Owner & Manager in running, managing & bookings for THEY Rep & Sugar Studios

➢ Assisted management in the organization of Artist & Photographer portfolios

➢ Assisted management in all aspects of production for various photo shoot productions

➢ Responsible for all database entry on a daily basis, Overall Office & Studio maintenance,

organization & cleanliness

Retail Sales Sales Associate, Vivid, North Vancouver BC 2006

➢ Ensure high levels of customer satisfaction through excellent sales service

➢ Rang through sale transactions, maintained high level of cleanliness in store & of products

Sales Associate, The Mystic Wardrobe, Deep Cove BC 2005 - 2006

➢ Ensure high levels of customer satisfaction through excellent sales service

➢ Received shipment, processed & placed new product weekly

➢ Attended Fashion Exchange showroom with Store Owner to assist in purchasing of clothing lines

for the store

Customer Service / Sales

Marketing Assistant, White House Design Co, Burnaby BC 2009-2016

Customer Service Representative

Sales

➢ Assisted Marketing Manager with tasks such as : editing marketing documents (with Adobe

software), assembling materials to send to customers & agents, printing large scale banners &

posters for trade show markets & customer requests, coordination between many outside sources

for printing, consulting, editing, etc.

➢ Experience in Order Entry, return authorizations, credit memos

➢ Direct communication with five sales reps across North America

➢ Attend Las Vegas WWIN trade show + San Mateo Market twice a year to present the line to new

+ existing retailers

➢ Provide support to office manager with general office tasks; processing credit payments & doing

daily bank deposit

Fashion Design Diploma, Blanche Macdonald Centre, Vancouver BC Class of 2007

Areas of study include:

➢ Textiles, Fashion History & Trends, Pattern Making, Garment Construction, & Manufacturing, Fashion

Illustration