Rajesh K

Senior business system analyst with 5 years of experience Orchestrated a complex system integration project that involved 10+ technical teams, resulting in process optimizations that reduced system downtime by 25% and saved 40+ hours of manual work per week. Proficient in gathering business and system requirements, conducting user acceptance and end-user testing, and leveraging past experiences to inform future decision-making

• Lead JAD sessions worth $1M, documenting requirements with end-to-end traceability of requirements, resulting in a 4% revenue increase in 6 months. 
• Developed user training manuals and conducted training sessions that improved software adoption by 40%; implemented and managed a user feedback program, gathering over 500 suggestions for product improvement.
• Boosted product engagement by 25% through effective communication with customers.
• Partnered with product and engineering teams to develop and implement a new QA process for software releases; reduced bug reports by 50% and raise customer satisfaction by 40%.
• Identified and resolved bottlenecks in SDLC by implementing agile methodology and automated testing; reduced development time by 40% and increased quality of delivery by 50%.
• Created 20+ use cases, activity diagrams, and business flow diagrams for a healthcare project; raised user satisfaction by 25% and shrink time on task by 30%.
• Streamlined technical documentation processes, including the creation of user guides and release notes, resulting in a 40% increase in documentation accuracy and a 30% reduction in customer support inquiries.
• Facilitated sprint meetings and stand-ups for a team of 10, maintaining alignment with project goals, and ensuring team members were accountable for achievement.
• Led a team of 8 analysts to identify and reduce spend on high-cost marketing activities, saving the company $100k and increasing return on investment by 20%.
• Guided the Product Owner in developing a roadmap that integrated client feedback and stakeholder input; delivered a product that met or exceeded expectations and generated $1.5 million in revenue in the first year.

B.Tech, Computer Science, April 2019
Gokaraju Rangaraju Institute of Engineering and Technology College, Hyderabad, India