Rakesh Ravikumar R

Rakesh Ravikumar

Greater Sudbury, Ontario

This professional is in active search of jobs

engineering Freelancer

About me:

A Student in Cambrian College pursuing Computer Systems Technology, having a
four years of work experience as a IT Support Analyst in an MNC company, Dubai,
United Arab Emirates and a passion to learn new technologies. Having developed
troubleshooting and interpersonal skills to assist the staff by resolving computer related
issues. Possess a detailed knowledge of computer hardware and software.
Currently looking for a part time job for a suitable role in your organization

Education:

Advanced Diploma | Computer Systems Technology (EXPECTED IN 04/2024)
Cambrian College of Applied Arts And Technology, Greater Sudbury, ON


Bachelor of Science | Information Technology (09/2020)
Amity University, Noida, Uttar Pradesh, India


Diploma | Electronics And Communication (01/2014)
PES Polytechnic, Bangalore, Karnataka, India


No Degree | SSLC (03/2007)
Clarence Public School, Bangalore, Karnataka, India

Experience:

-Responding to Helpdesk tickets by providing user support through diagnosing
and troubleshooting problems related to Hardware or Software via Phone,
email, or in-person.
-Documentation of all issues encountered with solutions by utilizing Helpdesk
software for sharing with team and for future reference.
-Analyzing requirements and procuring assets with suitable specifications in
response to requests made.
-Responsible for product support and warranties, leasing, maintenance, and
software contracts, as well as hardware purchases, and license information.
-Setup, and provision of Business systems for users.
-Maintenance and up-gradation of assets to isolate issues with performance and
to ensure its longevity.
-Training users to identify and troubleshoot minor issues.
-Educating users with software fundamentals to simplify work and increase
productivity.
-Utilizing information through Internet and technical manuals to provide workable
solutions for problems encountered.
-Expanding range of internet connectivity by providing and implementing
network devices and assisting end-users in achieving successful connection.
-Ensuring that data backup were carried out and that all information is safe and
secure.
-Developed training manuals for technical processes involving setup,
configuration, and usage of various software applications and hardware system
that aid end-users and other IT department staff members.
-Responsible for all system and network administration.

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