Ramandeep Kaur

In my current role as an Administrative Support Clerk with Fraser Health, I have developed excellent reception and administrative skills by managing front-desk operations, directing inquiries, scheduling appointments, and maintaining accurate records. My ability to provide exceptional customer service and handle multiple tasks efficiently has been pivotal in supporting day-to-day operations.

Highlights of my qualifications include:

· Exceptional Customer Service: Delivered friendly and professional support to clients and visitors, ensuring positive first impressions and efficient handling of inquiries.

· Organizational Expertise: Managed front-desk operations, scheduled appointments, and maintained orderly filing systems for quick access to important documents.

· Technical Proficiency: Advanced user of Microsoft Office, Paris, and other software platforms, enabling efficient data management and communication.

· Team Collaboration: Assisted in onboarding and training staff, ensuring seamless integration into team environments while fostering strong communication among colleagues.

In addition to my professional experience, I hold an Associate Certificate in Professional Communication Essentials from the University of the Fraser Valley, which has further strengthened my ability to communicate effectively in diverse workplace settings.

Professional Experience

Administrative Support Clerk/ Team Lead Fraser Health, Public Health Unit – Chilliwack, BC Apr 2023 – Present

· Managed and coordinated staff schedules, including adjustments for leaves, vacancies ensuring compliance with collective agreements and maintaining operational efficiency.

· Provided reception services by operating a multi-line switchboard, directing calls, taking messages, and responding to inquiries.

· Prepared and maintained accurate records of attendance, payroll, and staffing changes using computerized systems; processed payroll and resolved discrepancies in timekeeping.

· Organized meetings and special functions by booking rooms, arranging catering, preparing agendas, and recording and distributing minutes.

· Designed, updated, and distributed informational packages, brochures, and reports for clients and internal use.

· Maintained and organized filing systems for correspondence, reports, and personnel records, ensuring compliance with organizational standards.

· Monitored and replenished office supplies, initiated procurement processes, and ensured operational readiness of office equipment.

· Assisted with client intake by scheduling and confirming appointments, completing required documentation, and managing waiting lists.

Office Administrator/Receptionist Central Valley Industries – Abbotsford, BC Jul 2021 – Jan 2023

· Managed administrative functions, ensuring adherence to company procedures and deadlines.

· Collaborated with management to streamline operations and implement process improvements.

· Maintained payroll records and facilitated accurate submission to accounting departments.

· Compiled and prepared financial statements, reports, and internal documents for leadership review.

· Supported team operations with scheduling, inventory management, and clerical duties.

Fulfillment Associate/Cashier Walmart – Abbotsford, BC May 2019 – Jun 2021

· Delivered exceptional customer service by assisting customers with purchases and inquiries.

· Managed inventory and visual presentations to meet organizational standards.

· Trained and supervised team members, fostering a collaborative work environment.

· Handled point-of-sale transactions with accuracy and efficiency.

Education

Associate Certificate in Professional Communication Essentials University of the Fraser Valley – Abbotsford, BC

General Studies Diploma University of the Fraser Valley – Abbotsford, BC