Ramiz Kazi

Actively collaborated with stakeholders and the CIO to drive the digital transformation of home insurance processes moving away from legacy systems, enabling the company to transition from an MGA to launching its own licensed HO3 insurance policies, including Flood and Flex programs. Spearheaded integrations with TransUnion, Hazard Hub, and Verisk for advanced credit and housing parameter assessments, enhancing underwriting precision. Successfully led the development of an in-house multi-tenant claims management application and a home inspection platform, streamlining pre-binding certification and ensuring operational excellence. These initiatives contributed to revenue growth exceeding $330 Million overall and positioned the company as a leader in innovative insurance solutions. The written premium exceeded $758 Million and lowered the attritional loss margin up to 18%

• Conducted comprehensive requirements gathering workshops and elicitation sessions, collaborating with stakeholders to craft clear and actionable deliverables. This streamlined processes, reducing overall timelines by 30% and effectively supporting the iterative Agile framework.
• Translated actionable deliverables into clear and concise Business Requirement Documents (BRDs) and Functional Specification Documents (FRSDs), and System requirement Specification document (SRS) along with detailed BPMN, ensuring seamless communication with the product and Scrum teams.
• Created UI prototypes in Figma and Draw.IO for HO3 Quote to Bind Process, Claims and Customer Experience Portal and collaborated with a UX expert to evaluate design proposals. 
• Spearheaded third-party integrations with Salesforce, ServiceNow, TransUnion, MS Dynamics, Hazard Hub, and Verisk for lead and account management processes, advanced credit and housing parameter assessments, enhancing underwriting precision, supporting the launch of customer-centric solutions that boosted engagement by 80% overall in last 3 quarters.
• Led enterprise-wide data migration from legacy SQL and third-party sources to Azure, orchestrating high-volume ETL pipelines in Azure Data Factory and transforming datasets using PySpark in Azure Databricks, eventually enhancing the Cleansing of nulls/duplicates, Normalization of address fields (e.g., converting variations like "St." to "Street"), joining with master datasets like ZIP-code flood zones and state-level rate factors, calculating derived fields such as "Loss Probability Score" and "Protection Class Index".
• Led the enhancements for the usage of Azure Data Factory (ADF) to design and orchestrate ETL pipelines that extracted data from Salesforce (Leads and Policyholder data), Verisk (Property & risk data), HazardHub (Environmental hazard data), ServiceNow (Claims tickets), and Internal SQL Server databases.
• Conducted end-to-end integration for ServiceNow Incident, Change and Request Management module along with CX (Customer Experience and Sales) team and zero-down all the issues and enhancement reported in Azure DevOps and ServiceNow
• Successfully implemented and integrated Microsoft Dynamics 365 for customer engagement solutions, enhancing lead and account management processes, increasing customer engagement by 120%
• Collaborated on the implementation and testing of Salesforce CRM for seamless integration with core business systems, enhancing lead and account management processes 
• Designed and implemented reporting assets, including dynamic reports, dashboards, and pivot tables, by migrating transactional, financial, loss, and risk management reports from Excel to a unified reporting system in Power BI and Microsoft Dynamics CRM, improving data accessibility and insights.
• Conducted periodic analysis to generate insights and construct workflow charts of rate factors, state regulations, OSI and OIC products, wildfire and flood risk metrics, protection class metrics, and claim cycles.
• Perform solution reviews with Product Management and essential customer-facing stakeholders to ensure that the solution aligns accurately with requirements and is optimal in terms of usefulness and user experience.
• Spearheaded change management initiatives to adapt business architecture in response to evolving state regulations, ensuring compliance and scalability.
• Collaborated with cross-functional teams to align business goals and ensure seamless coordination in executing project deliveries. Facilitated communication to drive successful and timely outcomes across all departments. 
• Conducted requirement validation tests to verify the accuracy of requirement implementation.

Master's In Computer Application - 2013 (Mumbai University, India)

Bachelor's In Computer Application - 2010 (Pune University, India)

Professional Scrum Master – (PSM I), 2025

ISTQB Certified, 2014

Project Management Professional – PMP, - In Progress