Ramneek Singh Pannu

Certified Network Specialist with 7+ years of experience designing, configuring, and maintaining LAN/WAN, VoIP, and security solutions in telecom and enterprise environments. Proven track record in implementing scalable network architectures, optimizing performance, and ensuring secure and stable network operations. Adept in Cisco technologies, network monitoring tools, and client-facing technical support.

Network Engineer (Smart Home Division)
Rogers Communication, Kitchener, ON
May 2022 – Present

Installed and configured residential and business-class network systems including fiber optics and home gateways.

Conducted end-to-end network diagnostics, testing, and troubleshooting using LAN testing tools and packet sniffers.

Designed documentation for new network configurations and upgraded hardware for enhanced security and performance.

Maintained service quality by proactively monitoring system logs and customer program performance.

Network Support Engineer
Netplus Broadband, India
Jan 2019 – Jan 2022

Configured static IP networks, routers, switches, and Exchange email servers; ensured 99.9% uptime across client environments.

Managed firewall rules, group policies, and access control to safeguard networks.

Provided remote and onsite support for critical issues; optimized routing protocols and load balancing setups.

Led RTS system rollouts and employee training sessions across multiple branches.

Network Field Technician
Chorus, New Zealand
Oct 2017 – Dec 2018

Delivered WAN/LAN infrastructure support for enterprise clients across New Zealand.

Deployed VoIP, biometric access, and multimedia systems.

Executed system backups and recovery protocols per SOP; collaborated with vendors for high-availability configurations.

Participated in budgeting and planning for infrastructure upgrades.

Graduate Diploma, ICT (Networking) – Universal College of Learning, NZ | 2018
MCA – Computer Applications (Networking) – LPU, India | 2015
BCA – Computer Applications – GNDU, India | 2012