Randal Pinto

Dynamic and results-driven Retail Operations Manager with 20+ years of progressive leadership in Canada’s top retail chains. Expert at building high performing teams, optimizing operational processes, and delivering exceptional customer experiences in fast-paced, competitive environments. Renowned for strategic vision, innovation, and a proven ability to exceed sales and profit targets year-over-year. Adept at transforming challenges into opportunities, implementing cost-effective solutions, and fostering a culture of excellence and continuous improvement.

WALMART CANADA 
 

Co-Manager | 2016 – Present 
 

Caledon, ON | $100M+ Annual Revenue | 300+ Associates 
 

• Direct all in-store operations, merchandising, and financial performance, reporting to Store Manager; oversee 10 direct reports and 300+ associates. 
 

• Achieved 6 consecutive years of sales growth, consistently surpassing annual sales targets and profit objectives. 
 

• Spearheaded Full, Fast & Fresh initiatives, boosting operational efficiency and customer satisfaction. 
 

• Drove shrink reduction, improved inventory accuracy, and optimized staffing for peak performance and cost control. 
 

• Led store to record-high profit sharing payouts for management and associates, 6 years running. 
 

• Recognized as Market Champion for high-profit item sales and as a Seasonal Champion, setting up successful seasonal departments across multiple markets. 
 

• Enhanced store presentation and execution standards through hands-on servant leadership and coaching. 
 

• Implemented innovative business models, increasing efficiency and value delivery. 
 

• Developed and mentored future leaders, promoting a culture of engagement, accountability, and continuous improvement. 

 

WALMART CANADA
Assistant Manager | 2012 – 2015 
Vaughan, Brampton & Mississauga, ON 
 

• Supported multi-million-dollar operations, driving sales, team development, and customer service excellence. 
 

• Led cross-functional teams to deliver high-impact merchandising and promotional events. 

 

2 / 2

RONA
Manager, Retail Sales | 2010 – 2012 
Vaughan & Burlington, ON 
 

• Managed store operations, sales, and team performance in a competitive home improvement market. 

 

BEST BUY CANADA
Operations Manager | 2008 – 2010 
Oakville, Burlington & Brampton, ON 
 

• Oversaw daily operations, inventory management, and customer engagement for high-volume locations. 

 

ZELLERS INC.
Assistant Operations Manager | 2000 – 2008 
Mississauga & Brampton, ON 
 

• Supported store operations, process improvements, and staff development in a fast-

High School Diploma 

Professional Education & Certifications: 

• Certification in Business Management – Harvard University 
• Retail Management Certification – Hudson’s Bay Company 
• Food Safety Certification – Wal-Mart Canada 

• Smart Service Certification 
• Leadership Fundamentals & Premier Training – Hudson’s Bay Company 
• Cultural Leadership, Resilience, and Mental Health Training 
• Emerging Leadership & Project Leadership Programs – Hudson’s Bay Company 

Awards & Recognition: 
• Market Champion, Wal-Mart Canada – Sales & Profit Growth 
• Seasonal Champion, Wal-Mart Canada – Multi-Market Leadership 
• Profit Sharing Excellence – 6 Consecutive Years 

Technology & Tools: 
Microsoft Office Suite (Excel, PowerPoint, Teams) 
Retail ERP & Inventory Management Systems 

 Data Analytics & Reporting Tools