Raneem Alkhateeb

  “Telesales Representative with excellent marketing skills and a Customer-obsessed support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions.” 

1. Work Experiences:

Senior Customer service 

CRM Enaya Insurance – Alghanim Industries -Kuwait  2023 -2024

Motor insurance (motor claims)

Responsibilities: 

-Ensures that customers receive the quickest service possible. 

1. -Determines a course of action to resolve customer problems. 
2. -Takes customer complaints to upper management when necessary. 
3. -Trained representatives on new CRM programs and software. 
4. -Helps develop new products, services, and promotions based on customer preferences. 
5. -Analyzes the results of direct mail marketing and email campaigns. 
6. -Participates in the formulation of the company’s strategic plan. 

Sales / Data Entry  / Call Centre  Ali Alghanim & Sons Automotive: Sales/Lead BMW & LR- Kuwait 2019- 2023

Responsibilities: 

1. -Receive the leads for BMW& LR sometimes McLaren. 
2. -Showcase the dealership’s vehicles and explain their features and warranties to customers. 
3. -Calculate the sales for all of the cars except the Chinese sale. 
4. -Handling all of the new, and used cars, and the rent as well. 
5. -Answer customer questions about cars, financing, and the purchase process. 
6. -Audits – Outbound calls - Developing and documenting new solutions. 
7. -Greet phoning customers & effectively manage and solve customers’ complaints. 

1. Work Experiences:

Senior Customer service 

CRM Enaya Insurance – Alghanim Industries -Kuwait  2023 -2024

Motor insurance (motor claims)

Responsibilities: 

1. -Ensures that customers receive the quickest service possible. 
2. -Determines a course of action to resolve customer problems. 
3. -Takes customer complaints to upper management when necessary. 
4. -Trained representatives on new CRM programs and software. 
5. -Helps develop new products, services, and promotions based on customer preferences. 
6. -Analyzes the results of direct mail marketing and email campaigns. 
7. -Participates in the formulation of the company’s strategic plan. 

Sales / Data Entry  / Call Centre  Ali Alghanim & Sons Automotive: Sales/Lead BMW & LR- Kuwait 2019- 2023

Responsibilities:

1. -Receive the leads for BMW& LR sometimes McLaren. 
2. -Showcase the dealership’s vehicles and explain their features and warranties to customers. 
3. -Calculate the sales for all of the cars except the Chinese sale. 
4. -Handling all of the new, and used cars, and the rent as well. 
5. -Answer customer questions about cars, financing, and the purchase process. 
6. -Audits – Outbound calls - Developing and documenting new solutions. 
7. -Greet phoning customers & effectively manage and solve customers’ complaints. 

Business Administration (Accounting) 

Arab Open University -KUWAIT