Ravi Patel

Work History

2022/10 – Current | Administrative support | Kelly Services (Farm Credit Canada), Regina

• Answering phones and emails: As an administrative assistant, I would answer phone calls and emails from customers and address their concerns promptly and professionally.
• Filing and record keeping: I would be responsible for maintaining and updating essential documents and records, including sales reports, customer information, and employee records.
• Scheduling appointments: I would be responsible for scheduling appointments for customers and employees and ensuring everyone knows their appointments and deadlines.
• Data entry: I would be responsible for entering data into various systems, including inventory management and payroll systems, and ensuring that all data is accurate and up-to-date.
• Customer service: As an administrative assistant, I would be responsible for providing excellent customer service to all customers who enter the store, including greeting them, assisting them with their purchases, and answering any questions they may have.
• Inventory management: I would be responsible for ensuring that inventory levels are accurate and up-to-date, ordering new inventory when necessary, and ensuring all products are displayed correctly in the store.
• Sales support: I would be responsible for supporting the sales team, including creating reports and presentations, preparing sales materials, and assisting with customer service issues as they arise.

2022/08 – 2022/10 | Administrative Assistant | Ben Moss, Regina

• Provide administrative support to store managers, sales representatives, and customers.
• Manage inventory, including ordering and receiving merchandise, tracking sales, and preparing reports for management.
• Assist in scheduling staff, preparing work schedules, and maintaining employee records.
• Respond to customer inquiries promptly and professionally, ensuring customer satisfaction.
• Maintained store appearance and cleanliness, including conducting daily and weekly cleaning tasks.
• Perform general office duties such as answering phones, responding to emails, and managing incoming and outgoing mail.
• Assist with planning and executing store events, including promotions and sales.

2019/04 – 2022/08 | Customer Service | Next Retail, London, U.K

• Provided excellent customer service to clients, ensuring a high level of satisfaction and repeat business
• Managed a high volume of inbound and outbound calls, addressing customer inquiries and complaints in a timely and professional manner
• Assisted with billing and invoicing, including data entry and tracking payments
• Maintained accurate customer records and database, ensuring up-to-date and accurate information
• Worked collaboratively with other team members to achieve departmental goals and targets
• As an administrative assistant, I would be responsible for various other administrative tasks as assigned, including organizing events and meetings, preparing documents and reports, and maintaining office equipment and supplies.