Ravindra Jayasinghe
About Ravindra Jayasinghe:
A diligent computer technician with over 15 years of expertise in hardware, software and operating system installation troubleshooting. Possess comprehensive knowledge in working with world-leading computer brands ASUS and Dell. A Dell Certified Technician with excellent skills in image assistant and tech support. Highly punctual and a dedicated team player who had delivered beyond expectations and therefore had been rewarded. Developed outstanding interpersonal and communication skills which enhanced the customer satisfaction rate of the company. A lifelong learner who believes in professional development as a key to personal success as well as the success of the organization I serve. Hence, looking for opportunities as computer hardware or a network technician overseas to expand my knowledge and expertise.
Experience
Senior Technical Sales Officer (Dell Certified Technician)
Singer (Sri Lanka) PLC January 2005 – July 2023
NVQ Level 4 – Computer Hardware and networking troubleshooting
Computer A+ Certificate
Dell Certified Technician:
- Dell Image Assistant, Self-Dispatch and Tech Support Technician
- Prodeploy Client Suite Administrator.
Handled ASUS and Dell Notebookrepairs including the hardware, softwareand operating system.
- Identified prevailing laptop malfunctions causedby an incorrect minor settingthat necessitate the replacement of hardware and/or the entire operating system.
- Repaired a varietyof peripherals, such as input and outputdevices of ASUS and Dell laptops.
- Rebuilt or configured parts according to customer specifications using new softwarepackages.
- Assembled the parts and components into laptops.
- Collected and compiledoperational data and aid in the creationof estimates, timetables, specifications, and reportsin order to meet quota requirements.
Education
NVQ Level 4 Certification - Computer and Networking Troubleshooting
National Apprentice and Industrial TrainingAuthority 2006
CompTIA A+ Certification Course– Computer Hardware
IDM Campus,Sri Lanka 2009
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