Ravindra Jayasinghe

A diligent computer technician with over 15 years of expertise in hardware, software and operating system installation troubleshooting. Possess comprehensive knowledge in working with world-leading computer brands ASUS and Dell. A Dell Certified Technician with excellent skills in image assistant and tech support. Highly punctual and a dedicated team player who had delivered beyond expectations and therefore had been rewarded. Developed outstanding interpersonal and communication skills which enhanced the customer satisfaction rate of the company. A lifelong learner who believes in professional development as a key to personal success as well as the success of the organization I serve. Hence, looking for opportunities as computer hardware or a network technician overseas to expand my knowledge and expertise.

Senior Technical Sales Officer (Dell Certified Technician)

Singer (Sri Lanka) PLC                                                                                                                                                          January 2005 – July 2023

NVQ Level 4 – Computer Hardware and networking troubleshooting

Computer A+ Certificate

Dell Certified Technician:

• Dell Image Assistant, Self-Dispatch and Tech Support Technician
• Prodeploy Client Suite Administrator.

Handled ASUS and Dell Notebookrepairs including the hardware, softwareand operating system.

• Identified prevailing laptop malfunctions causedby an incorrect minor settingthat necessitate the replacement of hardware and/or the entire operating system.
• Repaired a varietyof peripherals, such as input and outputdevices of ASUS and Dell laptops.
• Rebuilt or configured parts according to customer specifications using new softwarepackages.
• Assembled the parts and components into laptops.
• Collected and compiledoperational data and aid in the creationof estimates, timetables, specifications, and reportsin order to meet quota requirements.

NVQ Level 4 Certification - Computer and Networking Troubleshooting

National Apprentice and Industrial TrainingAuthority                                                              2006

CompTIA A+ Certification Course– Computer Hardware

IDM Campus,Sri Lanka                                                                                                                      2009