About Renu Bagha:
- Over three years of experience as a call centre representative of a bank and focused on providing exceptional service throughout the customer’s journey.
- A critical thinker with well-developed people management, dispute resolution, and decision-making skills with experience in multi-tasking and exceptional organizational skills; proven to work under tight deadlines in a fast-paced environment.
- Excellent communication skills in Hindi, Punjabi, and English knowledge of MS Office, Outlook, and Finacle.
Experience
- Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
- Packs orders with attention to detail, distinguishing between similarly named products, exact quantity, and correct product codes.
- Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
- Taking calls from customers, dealing with refunds, cancelling orders, and returning online orders.
- Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards.
Education
Post-Baccalaureate Diploma in Business Analytics from Cape Breton University, Sydney, NS.
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