Rhea Agnani

I am a Senior Program Director with over 15+ years of experience scaling and enabling teams from 0 to 15+ impactful program managers. My teams and I have delivered large-scale transformation programs, implemented enterprise systems and launched innovative technology products from the ground up in Retail, Hospitality, Financial Services and Insurance sectors across North America, Europe and APAC. Proficient in program management methodologies, stakeholder management, risk management, and business process optimization. Adept in leading cross-functional teams, ensuring successful program delivery, and establishing effective communication channels to promote collaboration and drive business value.

PROFESSIONAL EXPERIENCE

Lightspeed Commerce (Montreal, Canada) Jan 2018-March 2023 (5 years)

Lightspeed Commerce is a Canadian company that provides cloud-based point-of-sale software for retailers and restaurants. Their

software allows businesses to manage inventory, process payments, and analyze sales data.

Position: Senior Director of Project Management Office, Head of Global Facilities and Operations

Achievements:

● Built and scaled the Program Management Office from 0 to 15+ Program Managers by providing guidance, coaching, and

mentorship on program management methodologies, tools, and techniques.

● Developed and rolled out various program management frameworks tailored for global product launches, enterprise system

implementation and business process optimization model.

● Collaborated with C-Suite and executive stakeholders to define and deploy a new operating cadence across all business units and

functions.

● Collaborated with business unit leaders and executive stakeholders to establish a clear vision and direction for the program

portfolio and ensure alignment with the organization's strategic priorities.

● Oversaw the management of program timelines, risks, issues, and dependencies, ensuring timely resolution and effective

communication to relevant stakeholders.

● Implemented executive dashboards to track program KPI’s, milestones and risk and issues on each program. This robust

governance and reporting mechanisms enabled effective monitoring and control of program progress, performance, and

outcomes.

● Facilitated cross-functional collaboration, knowledge sharing, and learning by fostering a culture of continuous improvement and

innovation.

● Led and managed several complex global projects such as the Launch of Lightspeed Payments Processing which currently

generates Gross Payments Volume of $3.9 billion.

Oceanwide Inc. (Montreal, Canada) November 2007-January 2018 (10 years)

Oceanwide, an Insurity company, is a SaaS core processing solutions to property and casualty insurers of all sizes across the globe.

Position: Project Management Office Director (PMO Director)

Achievements:

● Managed and led the Implementation & Product Project Management Team of 25 project managers. .

● Developed and implemented the processes and tools to increase Project Management effectiveness and process standardization;

such as implementation of TFS (Team foundation Server) across the organization

● Managed several complex global projects, ensuring the overall program is aligned to and directly supports the achievement of

strategic objectives

● Provided status reporting across all projects that includes project milestones, key deliverables, dependencies, risks and issues, and,

communicating across leadership and stakeholders

● Managed 4+ offshore vendor relationships and collaborated closely with various IT departments to support overall governance

efforts, such as evaluating and prioritizing requests, vendor reviews, contractual change efforts, and corrective action plans

● Driving continual process improvement and identifying and implementing automated processes using tools such as TFS, Excel and

improved timesheet management tools

● Led resource management across the product and service organization.

● Implemented Agile best practices within the development and professional service organization.

Bachelor of Science in Business Administration 2002

Seton Hall University - W. Paul Stillman School of Business; Major: Management Information Systems