Rhia Patel

Dedicated and results-oriented Customer Service Representative with a passion for delivering exceptional service and building strong customer relationships. Skilled in handling diverse customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. Seeking to leverage excellent communication and problem-solving abilities to contribute to the success of your company by delivering unparalleled service and fostering positive customer experiences.

Customer Service Representative | Red Swan Pizza, Waterloo, Ontario, Canada | March 2023 – Present

• Greeted customers warmly and assisted them in placing orders both in-person and over the phone, ensuring accuracy and efficiency.
• Answered customer inquiries regarding menu items, ingredients, and pricing, providing detailed information to aid in decision-making.
• Processed customer orders accurately and promptly, using POS system and ensuring adherence to store policies and procedures.
• Handled cash transactions, calculated change, and balanced cash register at the end of each shift.
• Resolved customer complaints and concerns in a professional and courteous manner, striving to exceed customer expectations.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders, maintaining open communication to address any issues or special requests.
• Maintained cleanliness and organization of store front and dining area, including cleaning tables, restocking supplies, and ensuring compliance with health and safety regulations.
• Assisted with food preparation tasks as needed, including cutting pizza, preparing salads, and packaging orders for delivery or take-out.

DATA RESEARCHER II | S&P GLOBAL MARKET INTELLIGENCE, AHMEDABAD, GUJARAT, INDIA | JULY 2021 - APRIL 2022

• Earned a promotion within 18 months based on exceptional performance and demonstrated organizational impact.
• Consistently achieving accuracy rates exceeding 99.7%. As a result of this outstanding performance, transitioned to the role of IQA (Internal Quality Assurance) Process, showcasing a commitment to quality.
• Recognized for expertise & results, tasked with training new team members, showcasing leadership & knowledge-sharing skills.
• Contributed creative ideas for data collection, product enhancements, and troubleshooting, improving data processing and reporting.
• Proficient in utilizing Tableau to create visual representations of financial data for effective data analysis & presentation purposes.

DATA RESEARCHER I | S&P GLOBAL MARKET INTELLIGENCE, AHMEDABAD, GUJARAT, INDIA | DECEMBER 2019 - JUNE 2021

• Consistently exceeded targets, delivered high-quality outcomes, and achieved 120% productivity goal.
• Highly skilled in leveraging FDCA (Financial Data Collection Application) software to collect & analyze data with proficiency.
• Skilled in researching debt securities data for S&P Top 500 companies, including filings from multiple countries such as US, Canada, China etc. 

CUSTOMER SERVICE REPRESENTATIVE | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED, AHMEDABAD, GUJARAT, INDIA | MAY 2019 - JUNE 2019

• Developed strong customer service skills and gained practical exposure to various banking activities.
• Checked creditworthiness and evaluated CIBIL scores of loan applicants by thoroughly analyzing their financial information.

Master of Business Administration in Finance | Gujarat Technological University - Ahmedabad, Gujarat, India | August 2018 - August 2020
 

Bachelor of Engineering in Computer Engineering | Gujarat Technological University - Ahmedabad, Gujarat, India | August 2014 - May 2018