Richard Shen

Richard is a data analyst aiming at utilizing my in-depth knowledge in data and analytically thinking ability to answer a business question and deliver insights via compelling visualizations. Possess a bachelor’s degree in Arts and Science from the University of Toronto. Double majored in Computer Science and Physics.

FULLTIME TEACHER AND ADMINISTRATIVE ASSISTANT Feb 2021 - present | Elearning Education , Burnaby, BC, Canada 

1. Kept making improvements to the current systems and APP by collecting and analyzing student review data 
2. Created training workshops for newcomers and organized training sessions, reducing the training length by 15% 
3. Delivered high-quality online tutoring sessions and received an average of 20% higher rating than peers 
4. Designed and produced short company introductory videos for marketing purposes Analyzed sales data for trend identifying, resulted in improved customer targeting in marketing 

DATA ANALYST INTERN Aug 2020 - Dec 2020 | Future Tech , Toronto, ON, Canada 

1. Arranged meetings with project lead and clients to collect business requirements 
2. Cleaned and performed calculations on company data using Excel, SQL and produced required KPIs 
3. Dug deep into the data available to analyze the customer behavior from multiple perspectives 
4. Designed interactive Tableau dashboards and delivered creative insights to the clients in presentation

BACHELOR OF ARTS AND SCIENCE The University of Toronto , Toronto | Graduated in 2020 | 3.75 GPA 

Graduated in high distinction and was awarded dean's list for a consecutive three years