RIKTA BHALERAO

Pharmacy professional with 6+ years of experience including international retail pharmacy and hospital pharmacy in home country, delivering high quality patient care in both the healthcare settings. Combine clinical skills with business acumen and a proven ability to increase pharmacy revenues. Examine, prepare and dispense prescription medications, medical devices and healthcare products according to professional standards and legal requirements.

MAY 2022 – JULY 2022

PHARMACY ASSISTANT- CALGARY DRUG MART, CALGARY

• Attended to customer inquiries regarding OTC medications, medical devices and healthcare products, provided accurate product information within the scope of practice.
• Gathered and updated accurate customer information and entered into their profiles on KROLL system. Processed and adjudicated patient’s insurance prescriptions and prepared them for pick up or delivery under pharmacist supervision.
• Managed inventory, checking for expired, damaged and shortage items, making purchase request for the same. Returning expired or damaged items to the respective vendors and updated onto the system.
• Inventory shipment and invoice receiving, checked the items against the invoice and physically for any damage, updating received stock onto the system, labelled and merchandised.
• Documentation and record keeping and filing of invoices and vendor returns, cold storage and temperature records, patient prescriptions and other store relevant documents.
• Maintained confidentiality, professionalism and work ethical principles throughout the period of employment.

FEBRUARY 2018 – JUNE 2021

PHARMACIST / STORE MANAGER- LIFE PHARMACY LLC, DUBAI

• Handled customer queries, dispensed OTC medications, processed insurance prescriptions, counselled on dosages and medication administration to the patients.
• Dealt with customer insurance companies for medicine coverage for the patients, dispensed medications and counselled them on the same.
• Coordinated with physicians and nurses on the customer medication profiles and delivered high-quality pharmaceutical care to the patients.
• Handled narcotic and controlled medications prescriptions, maintained narcotic, controlled and targeted substances updated registers, updated expiry and stock count.
• Maintained inventory, checked for expiry, damage and shortage, reporting in excel sheet, raised purchase requisition for shortage items and return of expired or damaged items to vendors or liquidated and reordered.
• Received shipments, checked for expiry, condition of the received items against invoices, labelled, merchandised items on shelves accurately and efficiently.
• Adapted upselling and cross promoting techniques for in-house healthcare products, medical devices, supplements, sports nutrition and skin care in order to maximize purchases.
• Achieved store sales targets daily and monthly for in-house product ranges, ensure 100% quality customer services through effective communication, smooth management of the retail store including following guidelines for cold storage and temperature records.
• Delegated staff responsibilities, ensured team work, conflict management, staff training and development and evaluating of their progress to enhance individual performances.
• Kept updated information on medications, devices and products, and collected customers’ and physicians’ feedback and complaints and took appropriate remedial actions.
• Followed company protocols for documentation and record keeping of invoices and narcotic and controlled substance prescriptions and registers and temperature records.
• Actively contributed in annual audits for the store inventory and DHA visits for inspections. Reported sales, overall store performance, individual staff progress for appraisal to the next level in the management.

JULY 2014 – DECEMBER 2017

PHARMACY OFFICER – KOKILABEN DHIRUBAI AMBANI HOSPITAL, MUMBAI

• Experienced in Inpatient, Outpatient, Accident and Emergency, and Cath lab department within the hospital setting.
• Processed prescriptions on the software, prepared medication orders accurately, counselled and guided patients on medication dosage and adverse effects.
• Maintained registers and proper storage of high-risk medications, controlled, targeted and narcotic substances, cold storage and injections, vaccines and chemotherapy medications. Routinely checked for expiry, damage and shortages and reordered for stock.
• Actively participated in hospital NABH and JCI audits and monthly stock audits. Attended seminars for professional training and development to enhance performance and increase sales.
• Coordinated with hospital physicians and nurses for any new medication order, or any health product feedback or complaint in order to provide high quality care to the patients.
• Organized the store inventory efficiently for smooth functioning and to improve customer service and enhance sales.
• Maintained documentation and filing of invoices, returned items, temperature logs, narcotic and controlled substance registers and prescriptions of the patients.
• In Cath lab department, maintained adequate stock and replenished stents, balloons, catheters for cardiac surgeries through daily purchase requests, prepared nurse/technician kits, angiography and angioplasty kits, crash card and GA trolleys as per the requirements, maintained adequate stock and updated expiry of cardiovascular medications.

EDUCATION

AUGUST 2015 – SEPTEMBER 2017

POST GRADUATE DIPLOMA IN MANAGEMENT – SUPPLY CHAIN MANAGEMENT, WELINGKAR’S INSTITUTE, MUMBAI

EXCELLED IN TWO YEAR HYBRID PGDM PROGRAM – SUPPLY CHAIN MANAGEMENT WITH FIRST CLASS

JULY 2010- JULY 2014

BACHELORS IN PHARMACY, H.K. COLLEGE OF PHARMACY, MUMBAI UNIVERSITY, MUMBAI

SUCCESSFULLY PASSED FOUR YEAR PROFESSIONAL PHARMACY COURSE WITH FIRST CLASS.