Robin Laalo

I am looking for an opportunity to show my skills and help you in any way you need. My skills have been honed over the years thru various opportunities. Customer service, mechanical repair, inventory control, accuracy, attention to detail, and working independently are some skills that can grow as you grow. 

Personal Profile & Objective

Trained professional with a wide range of experience, skills, and personality traits that is well suited for an analytical or consulting role. Seeking a position within a dynamic environment where I can apply and expand my existing skills, eventually progressing to a more extensive role. 

Work Experience

Service Technician                                                              Digi Canada

April 2012 to Present

• Provide support thru verbal communication or mechanical assistance when needed by customer
• Consult costumers on products that might better suit their needs
• Keep personal inventory accurate to avoid loses
• Troubleshooting and diagnose to repair customer issues
• Install new products and training

Achievements

• Recognized for customer service and the positive effects on the customer experience
• Developed strong mechanical and technical skills

Product Consultant                                                             M and M Meats

August 2008 to April 2012

• Assist customers in an efficient and productive manner. 
• Receive inventory on a weekly basis.
• Upsell to create larger margin of profits to franchise
• Assist management with opening and closingAchievements
• Recognized for inventory control, customer relations and local charity fundraising.

Customer Service Representative                                    TD Canada Trust

September 2005 to April 2012

• Provide quick turnaround on retail transactions including cash withdrawals, loan payments, cheques and foreign exchange.
• Balance cash daily with exceptional speed and accuracy.
• Identified high-value clients using the standard Customer Interaction Model.
• Handled customer complaints with compassion and professionalism.
• Trained staff members to master web based sales applications.
• Led the team through the implementation of a new processes, procedures and equipment

Achievements

• Proactively solved client problems with thorough research on proprietary systems and by contactingexternal vendors such as other financial institutions and law firms.
• Led and participated in team huddles to address branch needs, motivate the team, and providefeedback on branch results.
• On numerous occasions, received awards from TD Canada Trust management as a result of achievingvarious initiatives and goals set by upper management.
• Received Excellence in Customer Service award.

Research and Communication Analyst                           Fort Erie Economic Development and Tourism Corporation

August 2004 to August 2005

• Research and analyze economic data pertaining to the Fort Erie and Niagara area.
• Create reports for senior management that were used by the Board and local government for thepurpose of attracting new investment into the area.

Achievements

• Developed strong analytical and technical skills.
• Rapidly demonstrated sufficient experience and ability to undertake more responsibility.
• Developed business acumen with regards to dealing with business and government leaders.
• Analyzed new business opportunities.

My most relevant education would the B.A. degree in economics I earned from Laurentian University in Sudbury, ON.