Robin Laalo

Trained professional with a wide range of experience, skills, and personality traits that is well suited for an analytical or consulting role. Seeking a position within a dynamic environment where I can apply and expand my existing skills, eventually progressing to a more extensive role. 

Personal Profile & Objective

Trained professional with a wide range of experience, skills, and personality traits that is well suited for an analytical or consulting role. Seeking a position within a dynamic environment where I can apply and expand my existing skills, eventually progressing to a more extensive role. 

Work Experience

Service Technician                                                              Digi Canada

April 2012 to May 2024

Provide support thru verbal communication or mechanical assistance when needed by customer

• Proficient in diagnosing and repairing a wide range of food wrapping equipment in an industrial, factory, or retail setting
• Completed maintenance and repairs on industrial equipment and retail
• Experienced in conducting routine maintenance checks, servicing machinery, and performing calibration adjustments to ensure optimal performance and extend equipment lifespan.
• Effective team player with the ability to collaborate with colleagues, supervisors, and other departments to coordinate repairs, share knowledge, and contribute to the overall efficiency of the maintenance team.
• Consult costumers on products that might better suit their needs
• Keep personal inventory accurate to avoid loses
• Troubleshooting customer issues
• Install new products and training

Achievements

• Recognized for customer service and the positive effects on the customer experience
• Developed strong mechanical and technical skills
• Completed Govt. of Canada Weights and Measures to become inspector

Product Consultant                                                             M and M Meats

August 2008 to April 2012

• Assist customers in an efficient and productive manner. 
• Receive inventory on a weekly basis.
• Upsell to create larger margin of profits to franchise
• Assist management with opening and closing

Achievements

• Recognized for inventory control, customer relations and local charity fundraising.

Customer Service Representative                                    TD Canada Trust

September 2005 to April 2012

• Provide quick turnaround on retail transactions including cash withdrawals, loan payments, cheques and foreign exchange.
• Balance cash daily with exceptional speed and accuracy.
• Identified high-value clients using the standard Customer Interaction Model.
• Handled customer complaints with compassion and professionalism.
• Trained staff members to master web based sales applications.
• Led the team through the implementation of a new processes, procedures and equipment

Achievements

• Proactively solved client problems with thorough research on proprietary systems and by contactingexternal vendors such as other financial institutions and law firms.
• Led and participated in team huddles to address branch needs, motivate the team, and providefeedback on branch results.
• On numerous occasions, received awards from TD Canada Trust management as a result of achievingvarious initiatives and goals set by upper management.
• Received Excellence in Customer Service award.

Research and Communication Analyst                           Fort Erie Economic Development and Tourism Corporation

August 2004 to August 2005

• Research and analyze economic data pertaining to the Fort Erie and Niagara area.
• Create reports for senior management that were used by the Board and local government for the purpose of attracting new investment into the area.

Achievements

• Developed strong analytical and technical skills.
• Rapidly demonstrated sufficient experience and ability to undertake more responsibility.
• Developed business acumen with regards to dealing with business and government leaders.
• Analyzed new business opportunities.

My most relevant education would the B.A. degree in economics I earned from Laurentian University in Sudbury, ON.