Rokeya Akter

Being fascinated and passionate about customer service, I have started working in the hospitality management industry and for deeper knowledge pursuing master's on it to upskill myself to put strong dedication in building meaningful connections with customers. Equipped with an optimistic outlook, multitasking skills, and a solid understanding of time management and computer functions, I'm excited to contribute to encourage a welcoming environment and providing outstanding visitor experiences. I'm devoted to professionalism and hope to interact with a wide range of customers while continuously going above and beyond in the exciting and fulfilling world of hospitality.

Walmart (Burnaby, CA)

Store Associates /Cashier/ Key Holder 

• Provide customers with a sincere, welcoming interaction at first by greeting them in a friendly and polite manner.
• Respond to questions, direct customers to merchandise within the store, and provide needed information checking with system.
• Sometimes assist Non-English speaking customers through sign device, and assumptions. Assist in the payment process through Cash & POS.
• Maintain open and effective communication with fellow associates to foster cohesive teamwork.
• Work on recovery and sorting of merchandise communicating with the backroom team.
• Give updates of the latest inventory in the system. Zone and deep zone assigned area & Stocks merchandise/picks, downstocks if applicable.
• Identify damaged, defective claim products to report.
• Capping products for stock on shelves and maintaining a well-organized and clean store appearance.
• Assists with sales floor and backroom coverage.
• Communicate with other Associates for cohesive teamwork

Hospitality Management (PDD)

Vancouver Community College,Vancouver,BC.