Ronie Fernan Gargoles

 Experienced Customer Solutions Officer with a demonstrated history of working in the banking and telecommunications industry

ASSISTANT RETAIL STORE MANAGER | Smart Communications Inc.
February 2017 to March 2023
• Manage team performance, provide effective coaching and constructive feedback to 
employees, and perform administrative tasks to support operations. 
• Resolve conflicts or complaints from customers and employees to establish and achieve 
business profitability objectives. 
• Manage inventory by ensuring that requests are made when needed and deliveries are 
on time. Ensure that inventory counts are 100% accurate and that there is no loss.

FRONTLINE ASSOCIATE | AL Fardan Exchange – Dubai, United Arab Emirates
November 2014 to April 2016
• Deliver prompt and professional solutions for customer inquiries in person, over the 
phone, via email, etc.
• Handle all cash transactions at the branch, including receiving payments.
• Maintain accurate record-keeping and filing of financial documents and customer 
information.

CUSTOMER SERVICE ASSISTANT | Rizal Commercial Banking Corporation – Philippines
July 2013 to September 2014
• Maintain appropriate cash limits, cash checks, process deposits, and issue cashier's 
checks, money orders, traveler's checks, process funds transfers, and provide cash 
advances.
• Resolve discrepancies in accounts and ensure accuracy of financial records.
• Promote and sell bank products, including credit cards and prepaid cards.

Diploma in Hospitality and Tourism Management

Southern Alberta Institute of Technology

May 2023- Present

Bachelor of Science in Information Technology

St. Paul University

Year Graduated: 2013