Russell Wallace

Fourth-year Commerce Coop student at Dalhousie University. Experienced working in a dynamic team environment under pressure. Competitive, Self-driven, motivated, flexible, and community orientated.

Logistics apprentice with Traffic Tech, Halifax, NS, Winter COOP 2022. Obtained experience managing inventory flows through supply chain challenges during Covid, blockades at key border crossings, demonstrations in the capital city, and a diverse dispatcher network. Team player, solutions orientated to ensure on-time deliveries.

Customer Service Specialist Mentor, Thinkwell Shift, Dartmouth, NS, 2023. Training and helping new and co-ops to ensure that the quality of our customer service and marketing remains consistent. This was being done through check-ins and calls to explain the job and how to do it.

Customer Service Specialist, Thinkwell Shift, Dartmouth, NS, Fall COOP 2022. Strengthened customer-service orientation and time management skills, through constant and consistent tracking of the field team and their appointments throughout Nova Scotia. This was done to help keep customer satisfaction up as it’s one of the company’s core goals and help give the field team lots of hours without running them off their feet. Trained to work as a member of the marketing team and spread awareness of the company and the products and services we offer. Did this designing and posting new marketing materials 2-3 times a week. Delivered a training course on how to close deals with potential customers with other project teams/departments.

Dalhousie University, Bachelor of Commerce