sachin hooda

Analytical and customer-centric multilingual professional with strong communication and interpersonal skills. Quickly and accurately understands customer needs and consistently provides outstanding customer service. Takes initiative to improve efficiency, introduce new processes, and author fresh ideas. Recognized for successfully rising to presented challenges. Thrives in a fast-paced, deadline-driven environment while being attentive to details and conscious of time. Always willing to go the extra mile to ensure 100% customer satisfaction. Fluent in English and Hindi.

ST. Xavier’s, Panchkula , India

Administrative Officer 

July 2015 to Jan 2017 

JOB DESCRIPTION:            

• Responsible for monitoring, reporting analysis of management information to facilitate improved senior management decision-making on strategic administrative issues. 
• Develop quality assurance mechanisms to support the successful performance of the Administration, in particular the provision of high quality, timely student service to field staff. 
• Provide management guidance and advice on complex administrative issues, including proposals for change in structures, authorities, responsibilities resource levels. 
• Engage strategically with local service providers at the corporate level with a view to promoting standardization. 
• Initiate actions covering the entire span of human resource activities. 
• Review post incumbency reports for purposes of vacancy management staffing table control. 
• Lead the preparation and implementation of the strategic plan, work program, and budget to make sure compatibility with work priorities objectives, taking into account the most effective use of resources 
• Monitor budgetary allocations through regular reviews; draft routine and ad hoc outputs; and provide effective monitoring reports data

855 Trial Lawyers, Chandigarh, India 

Customer service representative 

March 2017 to April 2018

JOB DESCRIPTION 

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Satluj Public School, Satluj Group of Schools, India 

Education Coordinator & Physics Teacher (Senior Secondary classes)

April 2018 to Till 22 December, 2022

JOB DESCRIPTION:                           

• Completed in-service and additional trainings to maintain professional growth. Leading interesting and diverse group activities to engage students. 
• Utilizing multi-media strategies and technology to convey information in fresh and interesting ways. 
• Keeping classrooms clean, organized and safe for students and visitors. Talked with students in need of extra attention and made plans to assist with concerns. Occasional teaching training of students. 
• Curriculum management, monitoring and counter checking. 
• Assisting with student government activities. Implementation of portfolio grading system in literature classes. 
• Incorporation of new texts into standard curriculum. 
• Tutored students seeking additional guidance with course work. Assessed students’ performance throughout the term. 
• Conducted individual students’ conferences. 

1. Project Management, Algoma University (In progress)
2. M.Sc (Physics) from DAV-10, Chandigarh, Panjab University, 2015 
3. B.Sc (Non Medical) from PGGC-11, Chandigarh, Panjab University, 2013