Sagar Baral

Versatile IT Professional with 5+ years of combined experience in Software Quality Assurance and IT Support. Proven expertise in developing and executing test plans, managing defect tracking systems, and providing end-to-end technical support across workstations, servers, and networks. Proficient in Agile methodologies, Jira, and performance testing, with strong troubleshooting and maintenance skills that ensure system reliability. Adept at collaborating with cross-functional teams and delivering client-focused solutions. Recently completed a post-graduate certificate in Business Information Technology and open to relocation and travel. Committed to continuous learning, process improvement, and staying current with evolving technologies.

IT & QA Associate, Nipuna Prabidhik Sewa 

Mar 2022 – Dec 2023 

• Responsible for providing after-sales support and assisting clients with diagnosing software, hardware, and networking issues.
• Maintained and supported Windows workstations, servers, and SQL-based systems.
• Assisted in testing new features with development teams and conducted system performance evaluations.
• Supported infrastructure upgrades and coordinated QA procedures to ensure software reliability.
• Created internal documentation and helped design instructional materials to support users and staff.
• Administered virtual environments and monitored resource utilization for optimization.
• Collaborated in management of IT assets, tracking system health and patch levels.

Junior Web Developer, Chip-Tech Pvt. Ltd. 

Nov 2012 – Feb 2022 

• Supported back-end systems and participated in access control and user management.
• Developed and maintained custom web applications and provided troubleshooting support for deployment and compatibility issues.
• Used Git for version control and worked closely with team members to implement and test features.
• Participated in documentation of change logs and user onboarding guides.

Networking Assistant, PurpleClone Technologies 

Sep 2016 – Oct 2019 

• Installed and maintained networking equipment including routers, switches, and access points across business client infrastructure.
• Provided onsite and remote support for networking issues related to workstations & devices.
• Assisted in maintaining IP-based systems for reliable connections through proactive maintenance and upgrades.
• Used endpoint protection tools like SentinelOne to prevent malware and monitor device health.
• Supported system administrators in backup routines and recovery planning.

Education

Graduate Certificate in Business Information Technology

Seneca Polytechnic, Canada

Jan 2024 – Aug 2025

Bachelor in Business Information Technology

Tribhuvan University, Nepal

2017 - 2021

Certifications
• Agile with Atlassian JIRA - Coursera   
• Google IT Support – Coursera
• Microsoft Project 2019 Essential Training – PMP
• (Pursuing) CompTIA A+ and Network+