SAIMUM SAEED

I have passed Master's in Economics and seeking a full-time role.

Cashier and Food Service Associate – Dana Hospitality, October 2022 – Present
Canadian food service management firm
• Taking orders from and delivering to customers in three sections – grill, coffee and bar and handling payments efficiently
• Leading management of restaurant closing, including cash, coffee station, and bar bites and bar station closing
• Developing strong product knowledge, understanding of customer base and verbal communication in helping customers with any
questions or concerns
• Managing end-to-end food inventory and assist manager with new produce ordering
• Gaining full, accurate knowledge of food safety, expiration date checking, restaurant cleanliness, and fine dining rules, regulations,
and etiquette
• Expertise in making all kinds of coffee drinks and broad knowledge about alcoholic beverages
 

Kitchen Cook - Popeyes Louisiana Kitchen, August 2022 – September 2022
International fast food chain
• Took orders from the wait staff and prepared food according to customer preference
• Ensured a high standard of cleanliness and order
• Trained staff in preparation, cooking, and handling of foods
• Monitored and managed cooking tools and ingredients
• Made adjustments to accommodate clients with specific diet and health concerns
 

Client Service Executive - Rancon Autos, Bangladesh, June 2021- June 2022
Motor vehicle manufacturing and dealership company
• Solved client issues through critical analysis, deep knowledge of resources, the market and understanding of client needs
• Increased client satisfaction and positive feedback, customer retention increased 15%
• Awarded Employee of the Month 5 times
• Skilled at mediating conflict and coming up with useful solutions
• Adept at learning about new products, services and market trends so as to advise clients well
 

Sales and Customer Service Executive, STORYBOX 360 Bangladesh, January 2019 – May 2021
Event management & wedding firm
• Built on what was a startup wedding firm through client acquisition and increase of service offerings
• Liaised with different client segments like NGOs and large corporates to add an expansive event management wing to wedding firm
• Proven management experience in effectively training and leading two separate teams of 6 sales and customer service representatives
to pitch to new clients and ensure timely, appropriate and resourceful service for existing clients

Master of Science in Economics 2018
Jahangirnagar University, Dhaka, Bangladesh
CGPA: 3.43 in the scale of 4.00
 

Bachelor of Science in Economics 2016
Jahangirnagar University, Dhaka, Bangladesh
CGPA: 3.23 in the scale of 4.00